Vauxhall has introduced VX360; a programme that allows onsite expert technicians to video recommended repair work and share it with owners immediately via mobile and email.
Available now as a complimentary extra at participating retailers, VX360 has been designed to allow Vauxhall customers to authorise work with transparency and confidence.
How VX360° works:
- The customer books in their car at a participating retailer
- The retailer shares a film of the customer’s car via email or text, providing details, should there be any urgent or recommended work
- The customer approves the work at the click of a mouse or by emailing their service advisor
Aftersales business operations manager Alex Shields said: “The innovative VX360° system can be requested free as part of a regular service at participating retailers and enables owners to view exactly what the technician sees, thanks to filmed footage of the customer’s vehicle whilst it is in a workshop.
“This places customers in a unique position, where they can view the footage and make the choice about whether they wish to proceed and let workshop teams know immediately, saving both time and hassle.”
VX360° is available with different types of work, such as an MOT, servicing or repairs. Customers can request it on the day or when booking their Vauxhall in over the phone or online.