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Latest News 23 SepAM News Show: Car retailers must adopt ‘recessionary mindset’, says Suzuki GB’s Dale Wyatt
Suzuki GB director of Automobile Dale Wyatt has told car retailers that it is time to stop the back-slapping and start planning ahead with a “recessionary mindset” to succeed in a cost-of-living crisis.
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Car Dealer News 20 SepAM News Show: Steven Eagell Group CEO's focus to recruit ‘better than me’
Steven Eagell Group chief executive Steven Eagell has told AM how his role in the AM100 car retail business recruits “better than me” to ensure it has the skill set to succeed.
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Digital Marketing 26 JulVideo: Showroom-stopping Chapelhouse performance celebrates Suzuki #GoodDifferent
Chapelhouse Motor Group staff have proved that they are signing to the song sheet of Suzuki’s new #GoodDifferent marketing campaign with a showroom-stopping barber shop quartet performance.
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Opinion 6 JunNew communications methods hold key to reaching younger car buyers, opinion
As automotive retailing becomes a more omnichannel experience, it’s important that businesses consider how their methods of communication address the needs and expectations of individual customers.
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Supplier News 11 AprCitNOW Digital Spotlight Awards recognise best dealer videos
CitNOW has announced the winners of its annual Digital Spotlight Awards, which recognise automotive businesses with the best digital customer communications.
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Latest News 24 FebAM News Show: Automotive sector needs ‘cultural competence’ to drive D&I agenda
The automotive sector needs to drive its “cultural competence” to deliver levels of diversity and inclusion which could help solve its skills crisis.
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Car Dealer News 8 FebMacklin Motors video secures global Hyundai customer experience award
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
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People News 13 DecVehicles in Video appoints Matt Maley as sales and operations director
Former Lookers, Manheim and Rapid RTC employee Matt Maley has joined automotive retail video specialist Vehicles in Vision as sales and operations director.
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Aftersales 20 OctCar retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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Supplier News 7 OctAM Awards 2021 winner: Supplier of the Year, CitNOW
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
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Aftersales 25 AugBumper partners with CitNOW to embed servicing payment technology
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
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Supplier News 24 AugVehicle Vision extends Audi Cam contract for further three years
Audi UK have selected Vehicle Vision as the provider for their dealer network aftersales video solution, Audi Cam.
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Latest News 15 JulAM webinar to explore car retail's 'vital' tech-led customer experience strategies
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
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Digital Marketing 16 AprRetailers urged to increase engagement with female buyers using video
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
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Digital Marketing 10 MarGForces launches automated video creation solution
GForces has developed a new video solution for car retailers that automatically produces video content for all vehicles in stock.
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Digital Marketing 3 FebLive video sessions increase by 244% during latest lockdown
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
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Digital Marketing 28 JanCitNOW launches Digital Spotlight Awards
CitNOW has refreshed its annual awards programme with a renewed focus on dealers’ digital communications.
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Latest News 27 JanNew Land Rover Defender rescues car transporter from ice and snow (video)
Swansway Garages staff turned to their “iconic” Land Rover Defender demonstrator car to tow a fully-loaded car transporter free of snow and ice after it became stranded outside Stafford Land Rover this week.
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Aftersales 20 JanOnline video delivers aftersales growth, says Vehicle Vision
Digital services, such as online video, are improving aftersales conversions for dealers as consumers increasingly choose to interact with new technology.
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Supplier News 7 JanCitNOW to launch digital car retail study at AM Live Virtual 2021
CitNOW will reveal insight into the accelerated pace of digital change in the UK car retail sector since the start of the COVID-19 at AM Live Virtual 2021 – offering advice on the advances yet to come.
