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Aftersales 20 OctCar retailers are realising the 'wins' offered by digital aftersales processes
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
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Supplier News 7 OctAM Awards 2021 winner: Supplier of the Year, CitNOW
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
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Aftersales 25 AugBumper partners with CitNOW to embed servicing payment technology
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
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Supplier News 24 AugVehicle Vision extends Audi Cam contract for further three years
Audi UK have selected Vehicle Vision as the provider for their dealer network aftersales video solution, Audi Cam.
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Latest News 15 JulAM webinar to explore car retail's 'vital' tech-led customer experience strategies
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
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Digital Marketing 16 AprRetailers urged to increase engagement with female buyers using video
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
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Digital Marketing 10 MarGForces launches automated video creation solution
GForces has developed a new video solution for car retailers that automatically produces video content for all vehicles in stock.
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Digital Marketing 3 FebLive video sessions increase by 244% during latest lockdown
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
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Digital Marketing 28 JanCitNOW launches Digital Spotlight Awards
CitNOW has refreshed its annual awards programme with a renewed focus on dealers’ digital communications.
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Latest News 27 JanNew Land Rover Defender rescues car transporter from ice and snow (video)
Swansway Garages staff turned to their “iconic” Land Rover Defender demonstrator car to tow a fully-loaded car transporter free of snow and ice after it became stranded outside Stafford Land Rover this week.
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Aftersales 20 JanOnline video delivers aftersales growth, says Vehicle Vision
Digital services, such as online video, are improving aftersales conversions for dealers as consumers increasingly choose to interact with new technology.
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Supplier News 7 JanCitNOW to launch digital car retail study at AM Live Virtual 2021
CitNOW will reveal insight into the accelerated pace of digital change in the UK car retail sector since the start of the COVID-19 at AM Live Virtual 2021 – offering advice on the advances yet to come.
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Supplier News 10 DecCitNOW cuts dealership noise from car dealer videos
CitNOW has enhanced the audio quality of car dealers' presentations with a new Dolby.io-powered Clarity offering after retailers rated video as their most valuable tool in 2020.
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Supplier News 23 JulCitNOW introduces enhancements as video engagement hits new high
CitNOW has expanded its range of products to suit the increased demand for video-based services in the motor retail sector.
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Supplier News 18 MayCitNOW introduces Live Video feature to support contactless sales and aftersales
CitNOW has introduced a new live video feature, to enable retailers to have remote face-to-face interactions with customers.
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Car Dealer News 19 MarMarshall and Hendy Group bosses offer coronavirus reassurance and support
Business leaders from the car retail sector have been taking to email and social media to reassure their members of staff and customers of their actions amid the COVID-19 coronavirus outbreak.
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Supplier News 2 DecCitNOW Awards 2019 shortlists car retail sector's on-screen stars
On-screen stars from across the car retailer sector have been shortlisted for CitNOW’s 2019 Video Awards.
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Supplier News 3 MayCar dealers clock up 'landmark' one million CitNow videos in March
CitNow has reached a ‘landmark’ million customer videos in March, reflecting the automotive industry’s use of video technology.
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Opinion 23 AprVideo and an (em)pathetic aftersales experience
Aftersales 'bells and whistles' won't count for much if the fundamentals of service are missing
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Car Dealer News 16 AprRMB Darlington scores social media success with Max Coates Megane RS handover video
RMB Darlington’s general manager Paul Walker has achieved staggering traction on LinkedIn, with a video of a special surprise handover featuring racing driver Max Coates.
