Volkswagen UK’s first statement regarding the emissions scandal says it “will do everything to fully regain the trust so many people put in us”.
It is unable to say yet what or how many vehicles in the UK are affected, however.
The statement on the brand's consumer website also says Volkswagen will cover all the costs associated in resolving the issue that has resulted from American environmental protection authorities uncovering tampering with VW and Audi cars in emission tests.
The VW UK statement reads: “Please be aware of one thing over all others: securing the trust of our customers and that of the public is, and will remain, of paramount importance to us. We sincerely and deeply regret that we have abused your trust.
“We will take care of all your concerns as quickly as possible.
“All affected vehicles are absolutely safe and roadworthy. The matter at hand applies exclusively to emitted pollutants. We will resolve this. It goes without saying that we will take full responsibility and cover costs for the necessary arrangements and measures.
“But this process will take time – time for an analysis of the circumstances and time to initiate technical measures.
“New vehicles from the Volkswagen Group with EU 6 Diesel engines currently available in the European Union comply with legal requirements and environmental standards.
“The software in question does not affect handling, consumption or emissions.
“A noticeable deviation between bench test results and actual road use was established solely for Type EA 189 engines.
“Volkswagen is working hard to eliminate these deviations through technical measures.
“Please understand that we are currently not able to specify which models and years of construction are affected. We will provide you with further information as soon as possible.
“Volkswagen will do everything to fully regain the trust so many people put in us.”