Spencer Clayton-Jones (pictured) has been appointed as dealer network development and customer quality director for Nissan Motor GB.
He returned to Nissan – where he started his automotive industry career – 10 months ago as network strategy manager, and starts his new role on November 1.
“It’s vital to ensure the Nissan dealer network continues to match the standards of service that today’s car buyers expect, and demand, and I’m delighted to be part of the brand at this exciting time,” Clayton-Jones said.
He left Volkswagen Group UK after 15 years, where he most recently held the same post, to join Nissan.
“Nissan has established and maintains leadership in the critical and fast-growing crossover and EV market sectors however, that success has to be matched by a high quality customer experience if it is to deliver sustainable results.”
Alex Smith, Nissan Motor GB managing director, said: “Today’s car buyers are fully informed before they step foot into any of our dealerships, which makes it absolutely essential that when they do, we deliver a first class experience, first time, every time.
"Spencer’s role will focus on every customer touchpoint in order to continue to drive quality throughout our dealer network and ensure we deliver an exceptional experience for every Nissan customer.”