Stellantis is rolling out its LCV training programme to aftersales managers and customer service advisers, following the scheme’s initial success with technicians.
Operated for Vauxhall, Peugeot and Citroen retailers, the LCV training programme has had 99 master and consultant technicians trained and passed, resulting in an improvement in first time fix rates and a decrease in diagnosis times.
Stellantis hopes the expanded scheme will help to improve its customer service experience.
Andrew Hall, LCV and strategy director at Stellantis, said: “We’ve seen an immediate success from the launch of our LCV Training Programme, with reduced diagnostics times and improved first time fix rates. As we continue to grow our LCV range and market share, it’s important customer service and customer experience remains at the forefront of our business. This is why we’re already expanding our Training Programme, and are excited to see more of our LCV apprentices become LCV experts in the future.”
The programme is designed to ensure Stellantis’ service teams are equipped with all the latest product, specification and technical knowledge to manage its LCV customers as effectively as possible, following the addition of a number of new models last year.
It provides retailers with a mix of Virtual Training Classrooms, attended training and eLearning modules, and is now open to all service customer advisors and master and consultant technicians.
The programme is also open to those working with Vauxhall, Peugeot and Citroen on apprenticeships. The dedicated Apprenticeship LCV Training Programme covers all areas of diagnostics and repairs for LCVs, including chassis, engines, transmissions and high voltage systems, ensuring that current apprentices are well versed in all of the key technical areas well ahead of the UK Government’s deadline of ending the sale of all new pure petrol and diesel cars and vans by 2030.