Clive Brook Volvo branches in Bradford and Huddersfield have been awarded a top customer service accolade from West Yorkshire’s Trading Standards Service.
The award followed an audit process of the dealerships by the West Yorkshire Trading Standards Service.
As a member of the Motor Trade Partnership, Clive Brook must undergo an annual audit of its sites, adhere to a customer complaints procedure and only carry out servicing or repair work with the customer’s permission.
The award comes after Clive Brook Bradford was voted one of the Best Car Dealers 2017 in the Auto Express Driver Power survey.
Managing director Clive Brook (pictured) said: “Everyone at Clive Brook Bradford and Huddersfield are delighted to have won this accolade for the ninth and second consecutive year respectively. All staff members take real pride in delivering great service to every customer who calls, emails or visits us at the dealerships, so this is a testament to them.
“It’s brilliant to see an external awarding body, one that is solely focused on the consumer, recognising this fantastic demonstration of their commitment.”