CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
This is the first year CarGurus is presenting the awards in the UK, following the company’s UK launch in 2015.
CarGurus uses shoppers’ dealership ratings as well as comprehensive valuation analytics to help shoppers search their local marketplace and find great car deals from top-rated dealers.
The recognised dealers have been chosen based on their star rating system, where it is 4.5* or above, as well as the quantity of positive reviews received over the last year.
Award recipient Jen Westwood, from T W White & Sons, said: “We are really excited to be awarded a Top-Rated dealer status. We always try and go the extra mile for our customers, and it’s nice to be recognised formally by CarGurus for this.
“We have a fantastic sales team who really thrive on giving great service, and this is reflective in our high aftersales retention and customer loyalty.”
When asked for any advice on becoming a top dealer, Abbie Bennett, from Town Centre Automobiles, said: “Make customer service and satisfaction a priority, think about ways you can make a customer’s car buying process special.
"This is the key to succeeding in such a competitive market.”
CarGurus’ president international and chief operating officer Sam Zales said: “CarGurus is proud to recognise the top dealerships in the UK.
"These dealers are providing outstanding service and their customer satisfaction levels stand to prove this.
“It is great that we can celebrate all of their hard work and results through our Top-Rated Dealer Awards, something that we have also rolled out in the US and Canada.”
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