customer reviews
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Supplier News 26 SepSnows Motor Group retains strongest online Reputation score among UK car dealers
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
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Latest News 22 OctOnline reviews ‘create a narrative of good customer relations’, AM webinar reveals
Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.
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Manufacturer 16 FebHyundai secures Feefo Gold Award for ‘Call Hyundai First’ aftersales program
Hyundai Motor UK has received the Feefo Gold Trusted Service award for its Accident Aftercare programme – ‘Call Hyundai First’.
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Aftersales 27 OctFix Auto UK partners with Trustpilot
Fix Auto UK has formed a partnership with Trustpilot, to ‘instil confidence and credibility’ in the service provided by its franchise partners.
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Market Insight 2 JunCar buyers happy to visit showrooms as COVID-19 lockdown eases, survey finds
JudgeService has found tht the majority of customers are happy to visit car showrooms in person if COVID-19 safety measures have been put in place.
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Latest News 15 AugMazda UK agrees Feefo partnership for enhanced customer experience
Mazda UK has agreed a partnership with Feefo to handle their customer experience on its Mazda.co.uk website.
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Opinion 23 OctThe importance of online customer reviews, guest opinion
Online customer service reviews are now becoming an integral part of the buying experience for consumers.
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Supplier News 8 AugJudgeService launches 'real-time' Micro Reviews
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
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Car Dealer News 11 DecCarGurus announces winners from UK Top Rated dealers 2017
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
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Market Insight 11 SepTecAlliance reacts to negative Warrantywise aftersales survey results
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
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Supplier News 11 Sep
GForces and JudgeService launch official partnership
GForces will aim to help retailers improve their service through transparent customer feedback with the help of a new partnership with review platform JudgeService.
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Retailing 17 AugKeep on top of customers’ car dealer reviews
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
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Digital Marketing 15 AugTrustpilot targets 100% growth after AutoTrader agreement
Online review platform Trustpilot is targeting 100% growth among its automotive clients after partnering Auto Trader to bring user-generated reviews to its platform.
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Supplier News 3 AugJudgeService launches Snap ‘n’ Share customer reviews
JudgeService has launched a new car dealer app which allows sales teams to post images and reviews of customer handover in moments.
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Dealer Masterclass 8 JunSix routes to customer review success
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
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Supplier News 8 JunAuto Trader embraces customer reviews with Reevoo partnership
Auto Trader has formed a partnership with Reevoo in a bid to drive user generated content to the forefront of its adverts.
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Car Dealer News 17 May
Online car sales could spark 27,000 dealership jobs losses within a decade
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
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Opinion 12 May
Guest opinion: Harness the 'raving fans' for top online results
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
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Supplier News 9 May
Moneyway secures Feefo Gold Award
Motor finance provider Moneyway has received the Feefo Gold Trusted Service award fater receiving consistently strong customer feedback.
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Car Dealer News 2 MayHonda network boss celebrates Reevoo results
Honda UK’s head of cars has congratulated the brand’s UK dealer network after it achieved top ratings on the Reevoo customer review website.
