Mazda UK has agreed a partnership with Feefo to handle their customer experience on its Mazda.co.uk website.
Online customer service reviews are now becoming an integral part of the buying experience for consumers.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
GForces will aim to help retailers improve their service through transparent customer feedback with the help of a new partnership with review platform JudgeService.
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Online review platform Trustpilot is targeting 100% growth among its automotive clients after partnering Auto Trader to bring user-generated reviews to its platform.
JudgeService has launched a new car dealer app which allows sales teams to post images and reviews of customer handover in moments.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Auto Trader has formed a partnership with Reevoo in a bid to drive user generated content to the forefront of its adverts.
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
Motor finance provider Moneyway has received the Feefo Gold Trusted Service award fater receiving consistently strong customer feedback.
Honda UK’s head of cars has congratulated the brand’s UK dealer network after it achieved top ratings on the Reevoo customer review website.
Innovative independent used car retailer Big Motoring World has launched a customer shuttle bus to collect customers visiting from local train to make car viewings and collections easier.
Auto Trader has partnered with global reviews and customer analytics company, Feefo, to provide online car reviews for dealerships.
As one of the few areas of retail which simply can't be conducted entirely online, car dealerships are physical retail spaces which are just as relevant today as they were before the rise (and rise) of online shopping.
AA Garage Guide has joined forces with the recently-launched Motor Ombudsman to drive forward the platform’s aim to promotes “quality first”.
Direct car sales are the biggest threat to Auto Trader but Brexit could prompt a two year business boom for the UK, according to chief executive Trevor Mather.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues