AM Online

Swansway voted best fleet dealer group by company car drivers

Swansway Group

A survey of over 100,000 company car drivers has voted Swansway Motor Group as the best fleet dealer group for new vehicle sales in the ExpertEye 2019 awards.

It’s the second time Swansway has topped the category in the ExpertEye awards and follows the group's recent AM Award for Best Fleet Dealer as well as the Fleet News Award for Fleet Dealer of the Year.

Swansway’s group fleet director, Sarah Eccles, said: “We’re thrilled with the ExpertEye award because it’s based on real feedback from company car drivers.

"We try so hard to give our end user drivers a really great experience when we deliver their new cars, so it’s wonderful to know that we are doing the job right.

“Well done to our whole team who dedicate themselves to giving class-leading customer service.”

The award was based on data drawn from Touchpoint, ExpertEye’s driver satisfaction survey which asks for driver feedback after key events such as vehicle delivery, servicing and much more.

The ExpertEye awards cover 9 different fleet and automotive award categories in total. Swansway won its accolade based on feedback drawn from over 100,000 drivers of leased vehicles during 2018, making this a real reflection of driver attitude.

“Congratulations to Swansway Motor Group for winning this award, which is a huge achievement,” said ExpertEye’s chairman and founder, Rick Yarrow.

“Company car drivers are the ultimate, and often harshest, judges and this award is based on their feedback though our Touchpoint survey immediately after delivery of their new vehicle, making it a very tough category to win.

“Obtaining feedback when the service experience is fresh in drivers’ minds means it’s a very accurate reflection of the standards delivered by the dealer group, and is why Swansway are deserved winners of the best fleet dealer group for new vehicle sales for 2019.”

 

 

Click here for talent & people best practice and procurement insight

If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please login.

Comment as guest


Login  /  Register

Comments

No comments have been made yet.