Hendy Group’s heavy truck division has become the first UK Iveco dealer to be included in the Top 20 leading service providers in 2019.
The AM100 retail group emerged successful from the challenge which assesses the performance of Iveco workshops across Europe, measuring everything from a dealer’s ability to respond to roadside breakdowns to their workshop repairs, parts availability and technical competence.
Hendy Iveco general manager Paul Gilbert said that the ranking is a great achievement for Hendy and reinforces its position as one of the UK’s leading heavy truck operators.
He said that following a year of ongoing investment in services, Hendy has been listed in 16th place in the prestigious Iveco Service Challenge.
“We are thrilled to have become the first UK IVECO dealer to be ranked in Europe for the service challenge,” said Gilbert.
“Our ability to repair 91% of breakdowns in 24 hours and our high level of parts availability were key to this success.”
Hendy Iveco covers the south and south west of England offering commercial vehicle operations at centres in Exeter, Southampton and Portsmouth.
The success of Hendy’s CV operation comes towards the end of a year of growth.
In March AM reported on how the business can expect to scale the AM100 with a turnover of over £1 billion following its acquisition south coast-based Westover Group.
Hampshire-based Hendy should add considerably to the £555 million revenue it achieved in 2017 to climb into the AM100’s top 15 (2018: 29th) with the acquisition of 46th-placed Westover, which achieved a turnover of £336m in 2017.