The 2022 AM Awards Leasing Operation of the Year winner is Lookers Vehicle Solutions – Fleet Financial, its operation in Northern Ireland.
A ‘perfect mix’ of personal service, long-serving staff, technological advances, innovative products, together with being part of one of the biggest dealer groups in the UK, means Lookers Vehicle Solutions – Fleet Financial stands apart from its competitors.
With a staff of around 25 people – with nearly half having more than 10 years’ service with the company – their market knowledge and attention to customer care enables the company to champion its logo, ‘extra care comes as standard’.
Cornerstones of this include Fleet Financial Emotive, a specialised brand promoting and supporting customers transitioning to electric vehicles and PHEVs (contributing to nearly 65% of its current order book being one of these); continual staff training and development; complimentary access to ‘fleet navigator’, a bespoke fleet management package designed to help customers manage their vehicles in one secure location and complimentary driver workshops based on the toolbox talks concept in the construction industry.
In 45-minute sessions maintenance and operations staff engage with company car drivers, helping them understand running and managing their company vehicle.
Recent developments include Emotive’s launch in 2020, and, with the support of Lookers Vehicle Solutions, the launch of a new Fleet Financial website offering customers increased support, including a customisable quotation platform, vehicle reviews, secure customer area to complete financial proposals and an omnichannel approach combining digital and human support.
Since the website’s launch in September 2021, Fleet Financial is now transacting 26% of business from customers who’ve visited it.
Factors such as the above has contributed to improvements in key financials measures year-on-year to 2021: a 16% increase in turnover, 74% increase in profit before tax and 17% increase in units sold.
- CarLease UK
- Lookers Vehicle Solutions - Fleet Financial