Essex Auto Group has won the Best Dealer Website Award at the annual Motability Dealer Awards.
The Motability Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network.
The awards are judged on how a dealer delivers the scheme to customers, and is assessed by customer feedback and reviews of their performance.
General manager – dealer relations at Motability Operations, Peter Wilson (pictured, first left) said: “We are really pleased to be able to reward our outstanding dealers with another round of Motability Dealer Awards, recognising the great service they provided in 2014.
“The dealer network is the ‘face’ of the Motability Scheme and the awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. Congratulations to Essex Auto Group who go above and beyond for our customers.”
Group marketing director at Essex Auto Group, Matt Brown, (pictured, first right) said: “We are incredibly proud to win this Motability Dealer Award. The Motability Scheme is renowned for its high standards and here at Essex Auto Group we are honoured to be recognised for our dedication to working in partnership with the Scheme over the past year. We look forward to continuing our award-winning approach to business and customer service.”
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.