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The technician of the future

CitNOW chief executive Alistair Horsburgh

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The technician of the future

By Alistair Horsburgh, CEO, CitNOW

Electrification and connected vehicle technology, along with the autonomous future of vehicles, mean the aftermarket will change dramatically in the coming years, and the skills technicians require will evolve.

To find out how the role of the technician will change, CitNOW surveyed automotive professionals, and motoring consumers as part of its ‘The Workshop Professional of the Future’ report.

In five years’ time, the majority of technicians believe hybrid and electric vehicle knowledge will be the most important skills in the workshop, followed by mechanical knowledge and the ability to use electronic diagnostics tools. The top three skills of the past 10 years were seen as mechanical knowledge, the ability to work in a team and
being a problem solver, so there has been a significant change in skillset.

Three quarters (76%) of technicians believe electric and hybrid technology will be most popular on new cars in 10 years’ time and workshop expertise in these will be twice as important in the next decade, increasing from 18% to 42%. In addition, almost nine out of 10 technicians (89%) said they either ‘strongly agree’ or ‘somewhat agree’ that the growing use of technology will be an increasingly important skill.

With this growth in the use of technology in the workshop, personalised video will play a key part. Technicians will need to rely on video to explain the unfamiliar terms to the consumer such as battery conditioning, battery packs etc. and hone their presentation skills to be able to offer simple explanations of the more technical elements
of the car.


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