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Car Care Plan Supports Dealers through the Aftersales Process

Advertisement feature from Car Care Plan

With the philosophy that your aftersales provider should give you the best service, the best products and a wide range of options to make motor aftersales a breeze, Car Care Plan is the natural choice for motor protection as one of the leading providers of award-winning vehicle warranty and asset protection products. Founded in 1976, the past 40 years have proved testament to our success. Extensive automotive protection expertise means that you’ll enjoy dependable products and high customer satisfaction rates to keep your customers driving with peace of mind.

Every business has different ways of conducting trade, so at Car Care Plan we believe that our services should be tailored differently to each dealership’s requirements. Before launching any programmes, we ensure that a full consultation takes place to gain a comprehensive understanding of the client’s specific requirements. A number of important factors are assessed, and then a relevant, unique product suite is developed to meet the client’s needs.

Further to tailoring bespoke packages to each dealership, we believe that aftersales should not cause dealers a headache, but rather be a simple and reliable process. That’s why we ensure that we offer dealerships a high level of support and useful resources to assist with motor add-on sales. The pandemic has had a serious impact on the way showroom sales processes are conducted therefore, Car Care Plan have developed an extension to our customer portal to assist with aftersales. The new sales platform means that, in their own time, the customer can run through the product line, view a product video, study the respective policy documentation, and then finalise the purchase of the product online.

Aftersales have numerous benefits for dealerships – increased revenue streams, greater customer retention and increased footfall to name a few – but navigating regulation and ensuring compliance in all areas can be difficult. Car Care Plan has an in-house compliance team who are heavily involved in all aspects of product oversight and distribution, as well as providing regular performance and regulatory MI to clients. The compliance team’s close contact with the Financial Conduct Authority (FCA) and Prudential Regulatory Authority as well as other industry bodies, ensures that Car Care Plan is informed and knowledgeable about legislation, and able to provide dealerships support in remaining compliant.

Customer service is a top priority at Car Care Plan, with Treating Customers Fairly and the Customers Best Interest rule playing a key role within business operations. With over 1.8 million products registered by Car Care Plan in 2019, all of which are insured by AmTrust Financial and CCPI our in-house insurer, it’s essential that our claims engineers are highly trained and enthusiastic about helping customers. Many of our warranty claims engineers worked as service receptionists or vehicle mechanics previously so are knowledgeable and experienced, and with Car Care Plan boasting such a long and successful history of protecting motor vehicles, our products live up to the standards expected by clients and customers.

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