Essex Auto Group has launched a new website as part of its digital strategy. Combining a fresh look with new functionality, the site offers customers an improved online experience when researching and buying a car, says the group.
Scottish Audi/Volkswagen group Hawco has welcomed Allan McGuire to its Inverness-based business as group operations director.
Challenge Lusky’ was part of a management plan that transformed a failing Suzuki dealership in Leeds into one of the brand’s top three for sales and aftersales.
The warranty renewal route is many and varied - should it be administered by the sales or aftersales team, the warranty provider, manufacturer or a customer contact centre?
Adrian Rushmore is leaving Glass's, the used car valuations experts.
Mazda has announced a combination of offers to give its core models a sales push through 2013's first quarter.
Dealers must balance sales of extensions with customer's opportunity to change the car.
Solera Holdings, owner of the UK’s vehicle provenance provider HPI, has bought CarweB.
Euro NCAP has crash tested some of Europe’s best-selling business vans and van-based MPVs using protocols that it claims are more true-to-life than the current legal tests for these van-based vehicles.
JCT600 is set to invest £4.7m in a new Audi dealership in a project that will create a two storey used car display area.
At the time of writing, the US Presidential election is about to take place. From all the pollsters, the result is too close to call in advance.
A depressed new car market has brought used car operations to the fore for most franchised dealers. But with some two miillion fewer new car registrations over the past five years, that has created its own set of challenges for this market segment.
UK used car sales increased slightly by 0.5% to 1,757,320 units in Q3 this year, according to the latest figures from Experian.
Skoda has revealed the first details on its third-generation Octavia which will go on the sale in time for the March plate change.
More than 250 people have been made redundant with immediate affect after Drive Assist went into administration.
Volvo Cars will slow production in the New Year as it rebalances supply against demand.
Following last month’s look at the pressure on margins, it’s time we turn to a less frequently discussed issue: the consumer change cycle.
Penton Motor Group, the south of England based, Wilson family owned, Citroën and Suzuki dealer group have been appointed as the Vauxhall dealer for the Salisbury and Andover areas.
New car finance provided through dealerships recorded double-digit growth for the tenth consecutive month in October, according to the latest figures from the Finance & Leasing Association (FLA).
The majority of dealers’ digital strategies are not keeping pace with the pace of change in consumer behaviour, according to Google.
GM Europe has confirmed it will end production at one of its plants in Germany in 2016.
Manufacturers’ and sector suppliers’ growth aspirations look set to be hampered by the intensifying trend in the contraction in the number of dealer outlets combined with likelihood of reduced new car sales until at least 2015.
Norwich-based Robinsons Motor Group has acquired Cooks Motor Group, which includes four sites in East Anglia, for an undisclosed sum.
Italian performance car maker Maserati is planning to sell a massive 50,000 cars a year by 2015 – more than eight times its sales figure for 2012.
Colley Motors in Cwmbran, South Wales is the sixth new MG dealership to open this year as the franchise network continues to grow.
In early 2008, Ford of Europe was making more than £100 million profit a month, and its biggest problem was squeezing cars out of its overloaded factories.
Honda’s UK dealer network of 176 showrooms has given away flights to New York as part of its CR-V launch.
Manufacturers are at risk of cannibalising their advertising budget by targeting the same people through display advertising and lead generation on some of the UK’s large new and used motoring websites, according to car enquiry website Motoring.co.uk.
Momentum is building rapidly behind four new RAC branded added value products designed for Santander Consumer Finance dealers. The range is already driving extra revenue for dealers while providing added benefits for customers.
A distinctive and consistent customer experience – that’s what we all aspire to deliver, isn’t it?
