Employees at Clive Brook Volvo love the fact that they feel valued, they are kept well informed about what is going on, and that they are well paid. They feel their wellbeing at work is also a priority for their employer.

Employees commented about the great canteens, which offer subsidised food, the running club at Clive Brook Volvo and that private health insurance is offered as standard to staff and gym membership and health screening are optional. The business also promotes a cycling team and holds annual ‘ride-outs’. Staff-only meetings are held only during working hours, overtime is kept to a minimum, and if overnight travel is required, an employee is compensated accordingly with monetary incentives or extra paid time off.

Time-management seminars and on-site personal development and stress management workshops are used to further promote a healthy work/life balance.

All employees receive annual performance reviews and spend an average 20 hours a year on training and development. Succession planning for the business is taken seriously, and progression through the ranks of management is enabled by mentoring and other formal leadership training.

Managing director Clive Brook hosts meetings with employees every month and a survey of all employees is held once a year.

The business operates a ‘First Class’ formal employee recognition programme, awards an ‘employee of the month’ and anyone singled out by a happy customer gets praise from management.