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Volvo partners with Amazon to bring in-car delivery to US customers

Volvo Cars is partnering with Amazon to bring in-car delivery of packages to customers in the United States.

Volvo Cars is partnering with Amazon to bring in-car delivery of packages to customers in the United States.

The in-car delivery service works with the Amazon Key App, which customers link with their Amazon account and Volvo On Call account – once complete they can select the ‘In-Car’ delivery option at the checkout.

Volvo Cars’ chief digital officer Atif Rafiq said: “Simplifying the customer experience is central to Volvo’s digital vision.

"Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation, and we intend to be at the forefront.”

Amazon has partnered with a number of manufacturers over the years, including Seat who sold its limited edition Mii city car through the online marketplace in 2016, and added Alexa functionality to its vehicles the following year alongside Volkswagen.

The collaboration represents a “considerable scaling-up and maturing of Volvo’s digital consumer services via the Volvo On Call service platform” in hopes the services will change the way Volvo customers interact with their car.

It is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and the majority of all Volvo owners in the country.

The Amazon Key and Volvo On Call apps will notify when the delivery is about to happen. As long as the car is parked within range of the delivery address, the package will be delivered to the car and customers will be notified when the car is locked.

Amazon’s vice president of delivery technology Peter Larsen said “We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the US.”

Volvo Cars’ vice president of consumer connectivity services Anders Tylman-Mikiewicz said: “We have offered in-car delivery in Europe since 2015 through programs in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online.” 

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