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Consumers ready to buy a car from Apple or Google - but worried about cyber attacks

Google's autonomous car in 2015

Nearly half of consumers would be interested in buying a car from a tech giant such as Apple or Google.

This is despite their being satisfied with their current brand and Apple not even having revealed whether it is developing such a car.

These findings are part of Capgemini’s ‘Cars Online’ report, a survey of more than 7,500 consumers across seven countries, released this afternoon.

It reveals:

  • Autonomous cars are eagerly anticipated, with 79% of consumers interested
  • 26% of customers in the UK are open to switching from their current car brand if a high tech company such as Apple or Google released a car
  • Desire for connected and autonomous cars is tempered by the threat of cyber-attack - with 38% of consumers saying these are a reason not to use one - and data privacy, with nearly half (45%) of consumers having concerns.

And for dealers and established OEMs looking to maintain their position in the face of this growing threat, there is currently a lack of coordination and cooperation that would deliver a more personalized experience that customers are demanding.

This represents a significant opportunity, for those forging stronger partnerships and sharing data in a transparent way to improve the customer experience, in order to gain a competitive edge and retain loyalty, the report says.

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Comments

  • Chris - 15/09/2015 14:17

    I don't think 26% of UK consumers would buy a car if it looked like the above !!!!

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