The Capgemini Research Institute has found that just 10% of major automotive companies are implementing artificial intelligence (AI) projects at scale, despite evidence that the technology could add millions to their profits.
The motor retail industry needs to rethink customer service if it is to reach the levels consumers now appreciate from the world’s online giants, Capgemini's Cars Online study finds
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
More than a third of consumers now feel that ride hailing or car-sharing are viable alternatives to vehicle ownership according to the results of a survey of 8,000 people carried out by Capgemini.
Consultancy Capgemini has launched a new service, AutomotiveConnect for Retailers.
Data and analytics will be key business drivers for successful dealers who will eventually employ their own data scientists.
Nearly half of consumers would be interested in buying a car from a tech giant such as Apple or Google.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
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