Close Brothers Motor Finance has appointed Jaco Wilsenach as its chief operating officer to support its “business transformation programme”.
Wilsenach, who has 20 years of experience in the finance and tech industries, will focus on new technologies such as the implementation of Showroom, the proposal system provided by Codeweavers, which will allow dealers to quote and propose finance options.
He will also be managing the further development of business capabilities such as enabling customers to get ‘real time’ settlement quotes, while also spearheading a robotics trial to streamline pay-outs to dealers, Close Brothers said in a statement.
James Broadhead, chief executive officer at Close Brothers Motor Finance, said that he was “thrilled to have Wilsenach on board.
He said: “With his experience and knowledge, Jaco will strengthen our already highly experienced operations team, and is the perfect person to implement our innovative business transformation strategy.”
Wilsenach began his career as operations manager at Hewlett Packard in South Africa before moving to Barclays and subsequently Vodafone, where he led sales and customer operations.
More recently, he was transformation director at Virgin Media Business, where he was accountable for the B2B customer experience strategy, all business transformation and change portfolios alongside compliance and quality management.
Wilsenach said: “I feel very lucky to have the opportunity to work at Close Brothers Motor Finance, having heard so much about their dealer partnerships and service led ethos.
“I intend to carry that ethos through and ensure our unique service and value proposition remains at the heart of everything we do.
“I’m confident that I can use all of my past experiences to bring new insight to the operational and change needs of the business and I look forward to working closely with the talented team here.”