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Auto Trader partners with CitNOW to boost dealers' sales using video

CitNOW sales video on a mobile

Auto Trader has integrated CitNOW web video technology into its sales offering.

Using the CitNOW Web app, dealers using with a video subscription can now add videos of the vehicles they have for sale alongside still imagery.

CitNOW automatically shares videos with other sites, including the,, dealer and manufacturer websites and portals.

As part of a pilot scheme, CitNOW worked with dealer group Drive Vauxhall on and discovered that 45% cars that received one or more video plays at any point went on to be sold.

Among cars that did not receive a video play, that figure dropped to 33%.

It also found that users who viewed a video during their session on the site viewed 5% more advertisements and two thirds of all videos tested on site were rated very or extremely useful by consumers.

Chris Elvidge, managing director at Drive Vauxhall, said: “Incorporating CitNOW’s web technology on Auto Trader will significantly enhance our digital presence and the customer feedback from the initial trial bodes extremely well.”

Alistair Jeff, CitNOW commercial director, said: “The popularity and importance of video in car sales is only going to rise; forward-looking dealers are already encouraging their customers to use it and, by the end of this year, consumers themselves will be driving the demand for video as it evolves into a medium for a two-way conversation.”

Overall, 4,400 CitNOW product subscriptions are now live in 2,750 dealerships and the company works with 31 OEMs globally as well as 91 of the top 100 dealer groups in the UK.

Today, more than 50% of the dealer network in the UK now uses video technology.

> CitNOW white paper on the impact of video in automotive


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  • Mike - 02/05/2017 13:14

    April 2017, Vauxhall Stretford fail to send CitNOW videos apparently due to Bandwidth issues.