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autoVHC announces global rollout following acquisition by Snap-on

Chris Saunders, business unit director of autoVHC

Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.

Used primarily by technicians during the servicing process, autoVHC v2 enables red and amber work to be identified, logged and presented to customers.

The latest version of the asset already used by over 600 dealerships across the UK, includes a new performance dashboard which enables managers to monitor activity within aftersales departments and a technician mobile app, with in-built video and photo compression technology.

Dealerships are also able to configure their own targets and use these to evaluate business performance for key metrics such as the average number of vehicle health checks performed, vehicle health check completion rate and the average percentage of Red work sold per vehicle health check.

Chris Saunders, who was appointed as the business unit director of autoVHC following its acquisition by the US-based Snap-on business, having previously been in post as operations director for BTC (including autoVHC), said: “For franchised dealers, vehicle health checks are a key way of developing customer relationships, improving business performance and gaining a leading edge over their competitors.

“Dealerships in the UK are already benefitting from the new version of our autoVHC software and we’re thrilled that our international customers will now be able to deliver the same level of service in their aftersales operations.

“Since 2007 autoVHC has helped generate more than £750 million in incremental service business for franchised car dealers worldwide.

“With its enhanced functionality, we’re confident that autoVHC v2 will continue to meet customer expectations and prove business-critical for aftersales departments looking to increase their conversion rates and boost profitability.”

 



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