autoVHC
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Supplier News 9 SepautoVHC joins CDK International Partner Programme
autoVHC has announced it has joined the CDK International Partner Programme, allowing the aftersales platform to be fully-integrated into the popular car dealer management system.
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Aftersales 22 AugFranchised car dealerships see 5% rise in H1 aftersales activity
Franchised car retailers benefited from a 5% rise in the volume of vehicles presented at their dealerships for maintenance, according to vehicle health check provider autoVHC.
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Latest News 19 Jul
Paul Muers appointed autoVHC new business unit director
AutoVHC has appointed Paul Muers to replace will now replace outgoing head of business Chris Saunders.
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Aftersales 22 MayDealers lose £400 million in lost service sales per year
Franchised dealers are failing to sell almost half of the urgent jobs identified during the service process, costing them more than £400m per year according to new data from autoVHC.
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Aftersales 19 DecFranchised dealers' vehicle health check oversight costs £17m
The UK’s franchised dealerships missed out on more than £17 million worth of service revenue in the final months of 2018, according to new data published by autoVHC.
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Supplier News 19 OctAutoVHC strengthens team following acquisition
AutoVHC has recruited three new team members to oversee its expansion as part of Snap-on Business Solutions.
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Aftersales 17 Aug40% of UK motorists leave dealerships with unfinished red work
AutoVHC data has found that over 40% of UK motorists left car dealerships' workshops without having ‘red work’ maintenance completed during June 2018.
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Aftersales 29 MayFranchised dealerships deliver aftersales bounce-back to end Q1
Franchised car dealers delivered an aftersales bounce-back to end Q1 following a slump in in the last quarter of 2017, according to autoVHC.
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Market Insight 28 MarCar dealerships missed out on £429m in unsold ‘red work’ in 2017
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
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Aftersales 1 Mar
Franchised car dealerships experienced a 24% slump in workshop activity in Q4, says autoVHC
Franchised car dealerships experienced a 24% slump in workshop activity during Q4 as 323,000 fewer vehicles passed through their aftersales departments, according to autoVHC.
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Car Dealer News 5 JanDuty of care concerns raised as dealers fail to replace 71% of defective tyres
Serious duty of care concerns have been sparked by statistics which revealed that the average UK dealership failed to replace 71% of severely worn tyres in November, autoVHC has claimed.
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Aftersales 19 Oct
Franchised dealers benefited from £9m September aftersales boom, says autoVHC
Franchised dealerships experienced a £9 million revenues boom as aftersales business increased 8% during Q3, according to autoVHC.
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Opinion 19 OctGuest opinion: how dealers can build consumer trust and grow aftersales revenue with vehicle health checks
Recent research shows dealers are losing thousands of pounds in revenue because they are not completing vehicle health checks.
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Opinion 2 OctGuest opinion: Why customer communication is the key to GDPR compliance
Personal data is at the core of most businesses and forms the basis of a wide range of activities, from sales and marketing to customer relationship management; but the ways we are able collect, store and use it are set to undergo a radical overhaul.
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Market Insight 22 Sep
Uncompleted vehicle health checks result in £11,000 of lost aftersales revenue, reports autoVHC
Failure to complete vehicle health checks resulted in a loss of more than £11,000 in aftersales revenue this summer, according to autoVHC.
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Opinion 17 AugGuest opinion: The diesel and petrol car ban - good or bad news?
The recent announcement that new petrol and diesel cars will be banned from sale in the UK from 2040 has sparked much debate within the automotive industry.
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Aftersales 9 Aug
Dealerships fail to replace 66% of severely worn tyres
Vehicle health check provider autoVHC has raised concerns about franchised dealers’ duty of care to customers after its data revealed a failure to replace 66% of servery worn tyres.
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Technology 25 Jul
AutoVHC software deployed by Jaguar Land Rover dealers in 38 countries
AutoVHC’s vehicle health check software has been deployed by Jaguar Land Rover (JLR) dealers in 38 countries.
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Car Dealer News 29 Jun
Dealers missed out on £99,200 red work in 2016
Franchised car dealers across the UK could be missing out on an average of £99,200 in lost "red work" sales during 2016, according to data gathered by autoVHC.
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Opinion 23 Jun
Guest opinion: Does your aftersales performance measure-up?
While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.
