btc

autoVHC announces global rollout following acquisition by Snap-on

Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.

Guest opinion: too many 'enquiry rich, process poor' dealers losing sales

Customers are being allowed to leave the dealership without having gone through any of the processes that might have allowed them to gain a rapport with the sales staff or add some impetus to make a purchase.

BTC appoints Paul Muers as global business development manager

Automotive consultancy BTC has expanded its senior management team with the appointment of Paul Muers as global business development manager.

BTC launches new version of autoVHC electronic health check

Automotive consultancy BTC has launched a new version of its electronic vehicle health check software, autoVHC.

Guest opinion: How the right dealership focus can save you from the worst of post-Brexit uncertainty

Brexit has created uncertainty across all sectors of the economy, with claims it will prompt a steeper decline in new car and LCV registrations to 2018.

Guest opinion: How franchised dealers can learn from fast-fit competitors

The pressure is on dealers to innovate and adapt to consumer behaviours and they have realised that the loss of business to fast-fits is likely to be linked to the convenience and speed of service that such outlets can offer to customers.

BTC exports sales training to Egypt

Automotive training consultancy BTC has helped to export its sales processes and standards to an Egyptian dealer group which believes that “the UK leads the way when it comes to sales process”.

BTC acquires 'wealth of experience' in new recruits

BTC has appointed three new personnel to support its continued business expansion in UK and international markets.

Guest opinion: Did your dealership cope with the 16-plate sales rush?

Following the release of the 16 plate registration, it’s been a busy time for dealers the length and breadth of the country.

Failure to sell 'red work' costs dealers £460 million a year

Dealerships across the UK could be missing out on as much as £460 million worth of aftersales opportunities as they fail to sell 44% of 'red work' to customers.

Around 720,000 motorists failed to test drive used car purchases in 2015

Almost a quarter of a million used car buyers may have made their purchase without taking a test drive in their chosen vehicle, research by webuyanycar.com has revealed.

The soft sell, 'lethargy' and a 'lack of process' leading to lost sales, says industry trainer

Car dealers’ sales processes are suffering from a “lethargy” which sees many customers leave the showroom without having taken a test drive, had their part-ex valued or finance offer calculated.

Guest opinion: How to avoid five common causes of lost car sales

Here’s a look at five common causes of lost sales in the automotive industry – and how they can be avoided.

Guest opinion: How to run a profitable dealer event weekend

By creating a buzz in the showroom and offering incentives such as discounts, potential customers are more inclined to make a purchase, resulting in greater sales and greater profitability for the dealer.

Guest opinion: health checks bring better customer experiences by adding value to the service proposition

‘Failure to sell ‘red work’ is costing UK franchised dealers more than £450 million’

Franchised dealers are missing out on more than £450million worth of revenue by failing to sell ‘Red work’ identified during vehicle health checks, according to BTC.