Snap-On Business solutions is drawing on expertise from its autoVHC and Dealer Network Solutions business units to offer a new dealer management service.
The business units, which currently work with manufacturers like BMW, Ford, Hyundai, JCB, Jeep, JLR, Mercedes-Benz, Nissan, PSA, Renault and Volvo, will now offer a joint business management service that enables manufacturers, dealer groups, and dealerships to track key sales and aftersales metrics and identify opportunities for future development.
autoVHC’s software guides service departments through vehicle health checks and the sale of identified work when servicing a vehicle, providing detailed analytics on a service department’s performance. DNS reports on network and dealer profitability tracking important key metrics.
Chris Lowe, consultant at Dealer Network Solutions, said: “Offering a joint service alongside our autoVHC offering is especially important as aftersales activities represent an increasing proportion of a typical dealership’s profitability.
“Combining aftersales data with a detailed overview of the sales side of a dealership will allow us to offer manufacturers and dealerships with an even more comprehensive view of their current business performance.”
Chris Saunders, autoVHC’s business unit director, said offering the joined-up approach between the two business units was a natural next step for the Snap-on Business Solutions offering.
Saunders said: “Vehicle aftersales is increasingly critical for dealership profitability, so it makes sense for dealers to extend enterprise resource planning from the initial sale through to the aftercare process.”