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Servicing Stop’s compulsory app aims to ‘heighten transparency’

Servicing Stop's chief executive and founder, Oly Richmond

Servicing Stop has launched a new app that aims to heighten transparency during the servicing and delivery process.

The app ensures the garage driver pictures and videos the car upon collection, during the service and upon delivery to heighten transparency.

It has now been made compulsory to the garages network of over 1,500 garages in a bid to improve efficiency and customer trust but there are plans to replicate the app for customer use.

Mechanics on the Servicing Stop network must also picture any used parts being replaced in the vehicle and add it on to the customers report meaning if the customer comes back within 12 months of their service in keeping with the company’s 12-month warranty, customers can see exactly what parts were fitted.

The app works with Google Maps and in-built phone navigation software to offer the driver directions to the customer's location, it will also soon have an in-built driver identification page to present to customers upon collection meaning there is no longer a need to carry lanyards and ID cards.

Servicing Stop’s chief executive and founder Oly Richmond (pictured) said: “Our new app heightens transparency in the industry by picturing the entire journey from start to finish and presenting it to customers.

“It helps the garage and the customer in solving complaints, answering queries and understanding the works required on a vehicle.

“This is one of many technological advancements from the company, and it stands as a predecessor to our exclusive never before seen customer app.”

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