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Opinion
Consumer Duty renews focus on even better customer outcomes
Mike Todd, chief executive of Volkswagen Financial Services UK, shares his thoughts about the Financial Conduct Authority's new Consumer Duty regime which begins on July 31.
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Opinion
Opinion: UK Government must refocus on infrastructure in charge to an EV future
The UK Government’s pledge to end the sale of new purely petrol and diesel powered cars by 2030 could be in question unless it incentivises potential electric vehicle (EV) buyers to make the switch.
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Opinion
Opinion: how Peter Ambrose Peugeot employee trust demonstrated compelling exit option
After Peter Ambrose Peugeot became the UK's first mainstream car dealer to adopt an employee ownership trust (EOT) model, RSM’s head of motor retail Alison Ashley explains why its succession strategy is becoming increasingly popular with automotive business leaders.
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Opinion
Opinion: agency model or not, consumer experience must remain king in car retail
Responding to an accelerated shift in consumer habits, the retail industry is continuing in its transition to offering new sales models and truly customer-centric experiences.
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Opinion
Saker: Lessons from China on hitting a target
Thoughts about the risk of distress sales caused by governments that set short-sighted and disruptive targets to rapidly shift consumer habits from AM's regular columnist Professor Jim Saker, director of the Centre for Automotive Management at Loughborough University's business school and president of the Institute of the Motor Industry.
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Opinion
Saker: Charging up north.
AM's regular columnist Professor Jim Saker, director of the centre for automotive management at Loughborough University's business school, shares his thoughts about the UK's continuing geographic imbalance of electric vehicle charging points as consumers are told they'll be only buying electric cars next decade.
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Opinion
Opinion: an EU-turn on e-fuels will not halt the transition to all-electric cars
In his latest 'guest opinion' column for AM Fraser Brown, managing director of the automotive consultancy MotorVise, spells out why the 'road to zero' must remain a one-way street.
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Opinion
Car retail must exhaust recruitment strategies to attract talent in 'candidate driven market'
In this 'guest opinion' article for AM the Autotech Recruit managing director Simon King discusses the automotive sector's recruitment challenges and some of the strategies that can be employed to overcome them.
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Opinion
Robust lead management processes will lead to car retail success, opinion
Leads are part of the lifeblood of the car retail business. Here, Chris Roberts describes some of the robust processes and best-practice that can deliver success.
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Opinion
Detail is in the data for car retail's FCA Consumer Duty compliance, opinion
When the initial consultation for Consumer Duty was announced in May 2021 by the Financial Conduct Authority (FCA), it divided opinion.
