customer experience
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People News 4 MayStellantis appoints Iain Brown as Fiat and Abarth UK sales director
Stellantis has promoted its head of customer experience and quality for Abarth, Fiat, Alfa Romeo, Fiat Professional and Jeep, Iain Brown, into the role of Fiat and Abarth UK sales director.
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Manufacturer 22 AprSkoda trims Enyaq EV line-up in a bid to ‘manage customer expectations’
Skoda UK has removed the entry-level version of its Enyaq electric vehicle (EV) from sale in the UK, citing a need to “manage customer expectations” amid lengthy lead times.
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Digital Marketing 21 AprFake customer reviews could risk fines up to 10% of turnover under new laws
Fake reviews could be made illegal under new rules handed to the Competition and Markets Authority (CMA) by the UK Government.
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Car Dealer News 7 AprKia dealers invest in staff with leadership development programme
Kia UK has been running a leadership development programme designed to give Kia dealership staff specialist leadership and development skills.
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Latest News 17 MarLookers, Picador, Sandicliffe and Wessex Garages to share ‘lost’ customers insight
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
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Car Dealer News 9 MarJohn Roe Grimsby, Ron Brooks Ilkeston and Burrows Barnsley win Toyota awards
Toyota franchised car retailers John Roe Grimsby, Ron Brooks Motor Group and Burrows Motor Company have all been awarded with the brand’s Ichiban awards for excellence in customer service.
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Market Insight 23 FebDealers that offer add-ons more likely to be recommended
Car buyers are more likely to recommend dealers that offer add-ons than those that do not, according to a new study by JudgeService.
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Opinion 18 FebMaking every call count remains key in car retail's omnichannel age, opinion
Despite our changing habits as consumers, as we embrace digital channels, many of us still want to experience a face-to-face interaction for that moment when we sign on the dotted line for a new car.
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Car Dealer News 8 FebMacklin Motors video secures global Hyundai customer experience award
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
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Supplier News 8 DecPlatform launched to help dealers develop longer customer relationships
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
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Opinion 7 DecAccessibility is key to any progressive car dealer's reputation, opinion
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
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Car Dealer News 1 DecSytner Group and Rolls-Royce offer luxury London day-out to ‘real-life hero’
Sytner Group has teamed up with luxury car franchise partner Rolls-Royce Motor Cars to offer a real-life hero the chance to experience an all-expenses day out in London.
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Market Insight 24 Nov
Almost half car buyers plan to purchase before end of 2021
Almost half of in-market car buyers expect to make a purchase before the end o the year, according to research from What Car?.
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Opinion 16 NovCOVID protocols have helped convince customers that car dealers really care
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
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Latest News 10 NovLeveraging data can hand power back to car dealers, says Salesforce
Automotive retailers that can leverage their customer data will be best placed to face any future challenges with the automotive retail model, according to customer relationship management (CRM) specialists Salesforce.
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Latest News 10 NovCustomer feedback and loyalty under the spotlight at AM Live
The link between customer feedback and how this can drive loyalty will be explored in depth as part of Reputation's Operational Excellence session at AM Live tomorrow.
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Opinion 22 OctDon’t operate online car retail in the dark, opinion
Niall Fitzgerald, a former CEO of Unilever, once said, “Data makes your briefcase heavy. Insight makes you rich.” It’s an approach that will guide the rapid advancement of online automotive retail.
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Car Dealer News 21 OctVanarama wins seven UK Customer Experience Awards after e-commerce investment
Vanarama has beaten the likes of BT, Vodafone and DHL Supply Chain to no fewer than seven gold awards at UK Customer Experience Awards.
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Talent & People 19 Oct8 Questions to… W R Davies Motor Group DS Automobiles concierge Dean Brown
In the latest of AM’s ‘8 Questions to…’ series, we chatted to W R Davies Motor Group’s DS Automobiles Stafford dealership concierge Dean Brown.
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Digital Marketing 18 OctSnows Motor Group tops online Reputation rankings alongside Hyundai
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.
