Institute of Customer Service
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Opinion 22 MayPrioritise customer service excellence post-lockdown - guest opinion
Jo Causon, chief executive of the Institute of Customer Service, writes about how businesses must build the confidence of shoppers again.
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Car Manufacturer News 25 MarKia wins Institute of Customer Service Award for best strategy
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
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Manufacturer 28 JanSuzuki voted top brand in 2019 customer satisfaction index
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
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Car Dealer News 9 Mar
Customer service expert: Ensure a personal experience to win hearts, minds and loyal customers
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
