Institute of Customer Service

Manufacturer 28 Jan

Suzuki voted top brand in 2019 customer satisfaction index
Car Dealer News 9 Mar

Customer service expert: Ensure a personal experience to win hearts, minds and loyal customers

Digital Marketing

Dealer contact consent forms take a hit post-GDPR, data shows
Manufacturer

Seat UK celebrates NFDA Survey result, increasing volumes and profit (gallery)
Car Dealer News

LSH Auto UK to open Europe’s ‘largest’ Mercedes-Benz showrooms
Finance

Full disclosure 'could be imminent' following FCA motor finance review
Manufacturer

Infiniti to withdraw from UK in 2020
Market Insight

Fiat, Jeep, Alfa Romeo suffer worst dealer dissatisfaction, NFDA survey shows, as Kia and Toyota rise high

Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.

When: November 7 2019

Where: Birmingham NEC

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AM Feature List

Find out what features are in this month's, and future, issues

Institute of Customer Service

Suzuki voted top brand in 2019 customer satisfaction index

Customer service expert: Ensure a personal experience to win hearts, minds and loyal customers

Lookers Volkswagen opens new £10m Battersea showroom (gallery)

Marshall’s Sarah Dickens to step down from non-executive role

J & A Rigbye & Sons scores Citroën awards hat-trick

HMRC's PCP car finance VAT changes could lead to PCH dominance

Pendragon reports £44.4m pre-tax loss in 2018 financial results

FCA motor finance review: dealers are failing to disclose commission

Dealer contact consent forms take a hit post-GDPR, data shows

Seat UK celebrates NFDA Survey result, increasing volumes and profit (gallery)

LSH Auto UK to open Europe’s ‘largest’ Mercedes-Benz showrooms

Full disclosure 'could be imminent' following FCA motor finance review

Infiniti to withdraw from UK in 2020

Fiat, Jeep, Alfa Romeo suffer worst dealer dissatisfaction, NFDA survey shows, as Kia and Toyota rise high

The Digital Transformation of the Dealership

Suzuki to launch new British-built hybrid model

Citroen CEO Linda Jackson receives Honorary Fellowship from IMI

FCA’s motor finance review should sharpen compliance focus, guest opinion

Lookers reports 9% pre-tax profit decline in 2018 financial results

Brexit uncertainty impacts new car sales, says BuyaCar

Marshall talks acquisitions despite 2% turnover decline in 2018

Car parts to avoid import tariffs in no deal Brexit scenario

Vertu Honda partners with Forces Cars Direct

Institute of Customer Service

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