Institute of Customer Service
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Latest News 7 JulCar retail’s customer service levels dip to record low in post-COVID era
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
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Car Dealer News 6 MayKia dealers’ hat-trick with Institute of Customer Service (ICS) accreditation
Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
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Manufacturer 5 AugToyota is highest-ranking automotive brand for customer satisfaction
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
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Opinion 29 JunRecognition of retail's 'front-line' workers will bring post-lockdown success
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
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Opinion 22 May
Prioritise customer service excellence post-lockdown - guest opinion
Jo Causon, chief executive of the Institute of Customer Service, writes about how businesses must build the confidence of shoppers again.
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Manufacturer 25 MarKia wins Institute of Customer Service Award for best strategy
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
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Manufacturer 28 JanSuzuki voted top brand in 2019 customer satisfaction index
Suzuki has been voted number one car brand in the Institute of Customer Service’s January 2019 Index, achieving its best ranking ever.
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Car Dealer News 9 Mar
Customer service expert: Ensure a personal experience to win hearts, minds and loyal customers
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
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