JD Power
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Acquisitions and deals 12 SepAutovista Group, Glass's owner, is taken over by JD Power
Autovista Group, the owner of UK car values brand Glass's, has been acquired by the global automotive data and analytics firm JD Power.
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Manufacturer 16 AprSuzuki celebrates JD Power customer satisfaction survey success
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
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Car Dealer News 12 AprCar dealers must 'close technology gap' to satisfy customers - JD Power
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
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Manufacturer 11 JulHyundai, Suzuki and Kia top JD Power car reliability survey
Hyundai, Suzuki and Kia were the top ranking manufacturers in JD Power’s 2018 UK Vehicle Dependability Study as new technology hampered the reliability of premium cars.
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Market Insight 5 Jun
Land Rover and Mini top JD Power customer service study findings
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
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Market Insight 20 SepJD Power study reveals fuel economy satisfaction 'low' among premium owners
The study, now in its third year, measures problems experienced during the past 12 months by UK original owners of vehicles after 12-36 months of ownership.
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Manufacturer 16 AugBMW, Audi and Land Rover bottom of JD Power Dependability Survey
Premium car brands BMW, Audi and Land Rover occupied the bottom three rankings of JD Power’s annual Vehicle Dependability Survey as Kia and Volvo tied for top spot.
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Car Dealer News 6 JunLand Rover ranks highest on dealer satisfaction survey
Land Rover has been ranked highest among premium brands in the J.D. Power 2017 UK Customer Service Index (CSI) Study.
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Market Insight 15 JulSkoda tops JD Power's reliability rankings
Skoda has topped the rankings in JD Power’s annual Vehicle Dependability Survey for the second year in a row as tech issues get the blame for undermining the reliability of premium brands.
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Aftersales 8 Jun
Service department key driver of customer satisfaction, says JD Power
The car dealership service department is the No. 1 factor in customer satisfaction and dealership loyalty, according to the JD Power 2016 UK Customer Service Index (CSI) Study.
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Market Insight 12 AugJD Power survey shows Volvo dealers satisfy customers better than Audi, BMW and Mercedes
Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
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Manufacturer 22 JulRenault awards 20 UK 'Dealers of Excellence' in J.D. Power evaluation
Renault has awarded 20 UK dealers with its J.D. Power 'Dealer of Excellence' accreditation.
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