Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Hyundai, Suzuki and Kia were the top ranking manufacturers in JD Power’s 2018 UK Vehicle Dependability Study as new technology hampered the reliability of premium cars.
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
The study, now in its third year, measures problems experienced during the past 12 months by UK original owners of vehicles after 12-36 months of ownership.
Premium car brands BMW, Audi and Land Rover occupied the bottom three rankings of JD Power’s annual Vehicle Dependability Survey as Kia and Volvo tied for top spot.
Land Rover has been ranked highest among premium brands in the J.D. Power 2017 UK Customer Service Index (CSI) Study.
Skoda has topped the rankings in JD Power’s annual Vehicle Dependability Survey for the second year in a row as tech issues get the blame for undermining the reliability of premium brands.
The car dealership service department is the No. 1 factor in customer satisfaction and dealership loyalty, according to the JD Power 2016 UK Customer Service Index (CSI) Study.
Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
Renault has awarded 20 UK dealers with its J.D. Power 'Dealer of Excellence' accreditation.
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 7 2019
Where: Birmingham NEC
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