The customer journey and experience will be the next competitive battlefield for the industry.
Motor retail still needs to combat consumer perception. Auto Trader study found deal negotiations and salesperson pressure were the top pain points for buyers.
Two-thirds (64%) of car dealers expect their sector to invest heavily in technology to help deal with the continued growth in car sales – with a focus on customer service.
Car buyers have told dealers to give them the freedom to browse stock and provide better information on the real costs of cars in order to improve service.
Bristol Street Motors Nissan in Darlington has won the manufacturer’s Customer Quality Retailer of the Year award.
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
Ten thousand car enthusiasts are being sought to take part in an evaluation of Nissan dealers in the UK.
Car dealers need to break down customer service into product, environment and service and then get the balance right, says Jo Moran, M&S customer service head
Jaguar Land Rover has appointed car dealer review website JudgeService as one of four preferred suppliers to provide lost sales follow-ups to 220 UK dealerships.
Motor Codes has launched its Garage of the Year 2015 competition and is encouraging consumers to rate their garage.
Drivers looking for a car service or repair show little loyalty to the repairer they used before, research conducted by WhoCanFixMyCar.com reveals.
Automotive Management quizzed car dealers to find out how they make their customers feel extra-special.
Follow our 10-step guide to manage and enhance your dealerships' customer relationships
Grants Seat's line managers are shielded from administration to concentrate on customers.
Executive Breakfast Club is told how customer relationships have been key to success.
Customer loyalty is strong at this co-operative, thanks to a membership totalling 300,000
