Car dealerships could better engage their potential Motability customers through the use of video to help them see the adaptations available to get disabled people behind the wheel.
Open banking specialist Vyne has entered into a strategic partnership with Keyloop in a bid to revolutionise payment processes
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Good data helps car dealers keep their communications timely and relevant to ensure customers are happy. Sector specialists share their marketing expertise to help dealerships be more efficient.
SMC Motorhomes is investing in iStoreDOCS technology to enable customers to buy online and improve the buying experience.
The Motor Ombudsman is experiencing a significant increase in public awareness, driven by the ongoing cost of living crisis
The administrators of collapsed used car online retailer Cazoo say they expect few customers who've bought cars from its platform to be affected.
Tom Seymour finds some of the methods and tools dealers’ sales teams should use to develop ICE owners’ curiosity about EVs.
The UK's 11 Lamborghini dealerships orchestrated customer 'bull run' drives to meet the Italian supercar brand's senior executives and see its latest launches at Farnborough's exhibition centre for Lamborghini Day UK last weekend.
Swansway’s Carlisle Audi aftersales department has been crowned Aftersales Centre of the Year at the Audi Q Power Awards.
The Motor Ombudsman is seeking nominations for the fifth edition of its prestigious Star Awards.
Solutions provider The Compliance Guys has launched a test drive app to streamline customer data collection and maximise customer purchasing.
Close Brothers Motor Finance is linking up with fintech Zuto’s marketplace to extend access to its products and digitising the customer journey.
A motorist has been battling with car service chain Halfords after his car was wrecked in a collision while a staff member was test driving it.
The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter
Renault has unveiled a new Rnlt point-of-sale concept in a bid to redefine customer engagement and brand interaction. One will open in London.
Executives from Blackshaws, Peoples Group, Infomedia and Real World Analytics share best practice in customer experience and retention.
Almost one in 20 motor finance customers have been identified as vulnerable, according to new research by iVendi.
The Financial Conduct Authority is reminding motor finance firms about their requirement to maintain adequate financial resources at all times, in the light of several lenders reserving millions of pounds in case of widespread compensation demands after the review of car loan commissions.
Google Cloud is expanding its strategic partnership with Mercedes-Benz, helping the car maker transform customer experiences with AI and generative AI (gen AI)
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
Car dealers are working harder to engage customers as new and used vehicle supplies improve while consumers continue to be concerned about the high cost of cars.
A National Tyres and Autocare technician has been fired, and the firm has offered to pay for a service at a Seat dealership, after a customer's car was logged at 18mph above the speed limit during the technician's test-drive.
Hatfields Group is rolling out new technology to improve the customer experience and secure their data using advanced secure cloud computing.
