Bristol Street Motors Seat Birmingham has been handed the Motability scheme’s Most Improved award after boosting its customer satisfaction scores.
Staff at Volkswagen Van Centre Bury St Edmunds have celebrated reaching the top of the network’s league table for customer care.
Park’s Motor Group’s McLaren Glasgow dealership has been named as McLaren Retailer of the Year 2015 after just twelve months of trading
Macklin Motors has won Peugeot's Guild of the Gold Lion Award after customers voted it one of the brand’s top UK dealerships.
Consultancy Capgemini has launched a new service, AutomotiveConnect for Retailers.
Measuring staff, not customer, satisfaction may boost service levels, writes Prof Jim Saker.
Clive Brook Volvo put a selection of the Swedish brands vehicles to the test on a tough off-road course in Yorkshire – and invited 100 customers along for the ride.
Following a trip to this year’s annual NADA convention in Las Vegas, chief executive of The Lead Agency, which owns CarKeys.co.uk, Anton Hanley saw how the need for face-to-face interactions in the car buying process is even more limited than in the UK.
Mazda UK has brought its customer relations offering in-house, officially opening a new call centre within its Dartford headquarters.
AM today announces the launch of a brand new conference for 2016 - the AM Customer Service Summit on April 14 will help dealers exceed consumer expectations.
Peter Watts, Motors.co.uk director of dealer insight, is offering tips for retailers over Winter season.
Nissan is extending its You+Nissan customer service scheme with two separate aftersales initiatives previously only available in some locations.
Only the insurance sector scores lower than the automotive industry in terms of providing the best service and customer experience.
Van dealers have been accused of having an ‘unhealthy focus’ on price that is damaging the quality of stock and customer service standards.
The quality of customer service provided by car brands has gone into reverse.
Innovation is a crucial touch point and with the increased chatter of driverless and electric cars increasing in popularity, customers have never had it so good.
Dealers should turn their back on customer satisfaction in order to boost loyalty, according to Professor Jim Saker.
Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
Vantage Motor Group may roll out a network wide sign language workshop to help communicate with customers with hearing problems.
The customer journey and experience will be the next competitive battlefield for the industry.
Motor retail still needs to combat consumer perception. Auto Trader study found deal negotiations and salesperson pressure were the top pain points for buyers.
Two-thirds (64%) of car dealers expect their sector to invest heavily in technology to help deal with the continued growth in car sales – with a focus on customer service.
Car buyers have told dealers to give them the freedom to browse stock and provide better information on the real costs of cars in order to improve service.
Bristol Street Motors Nissan in Darlington has won the manufacturer’s Customer Quality Retailer of the Year award.
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
