JLR is set to overhauling its client interactions, both in-person and digitally, under the leadership of Costa Delis, its newly appointed UK customer experience director.
Auto Trader is celebrating retailers who deliver exceptional customer service with the launch of its Highly Rated 2024 initiative.
Car ownership remains crucial for young people, with the need for a vehicle increasing among 17-24-year-olds, Auto Trader's latest consumer analysis reveals.
James Hosking, managing director of AA Cars, discusses how best to deal with the increase in complaints about used cars.
MFL Direct, one of the UK's largest wholesale used vehicle suppliers, has relaunched its ecommerce platform after extensive research and development with car dealers.
Gates Ford which operates nine sites across Essex, Hertfordshire and Greater London has launched the iStoreDOCS platform
A majority of British drivers want more reassurance about a vehicle’s condition when buying a second-hand car, according to new research by AA Cars.
Young people find the thought of buying a car more stressful than purchasing a home, according to a new survey.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
Car dealerships could better engage their potential Motability customers through the use of video to help them see the adaptations available to get disabled people behind the wheel.
Open banking specialist Vyne has entered into a strategic partnership with Keyloop in a bid to revolutionise payment processes
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Good data helps car dealers keep their communications timely and relevant to ensure customers are happy. Sector specialists share their marketing expertise to help dealerships be more efficient.
SMC Motorhomes is investing in iStoreDOCS technology to enable customers to buy online and improve the buying experience.
The Motor Ombudsman is experiencing a significant increase in public awareness, driven by the ongoing cost of living crisis
The administrators of collapsed used car online retailer Cazoo say they expect few customers who've bought cars from its platform to be affected.
Tom Seymour finds some of the methods and tools dealers’ sales teams should use to develop ICE owners’ curiosity about EVs.
The UK's 11 Lamborghini dealerships orchestrated customer 'bull run' drives to meet the Italian supercar brand's senior executives and see its latest launches at Farnborough's exhibition centre for Lamborghini Day UK last weekend.
Swansway’s Carlisle Audi aftersales department has been crowned Aftersales Centre of the Year at the Audi Q Power Awards.
The Motor Ombudsman is seeking nominations for the fifth edition of its prestigious Star Awards.
Solutions provider The Compliance Guys has launched a test drive app to streamline customer data collection and maximise customer purchasing.
Close Brothers Motor Finance is linking up with fintech Zuto’s marketplace to extend access to its products and digitising the customer journey.
A motorist has been battling with car service chain Halfords after his car was wrecked in a collision while a staff member was test driving it.
The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter
