The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
Vertu Motors has invested £375,000 to create a new Parts Plus aftermarket business for its Bristol Street Motors operation in Croydon.
Aftermarket EV converter Electrogenic is partnering with Babcock International in a pilot scheme to covert in-service military Land Rovers for the UK's Ministry of Defence.
The IMI is urging for a further acceleration of electric vehicle (EV) skills training to avoid a 16,000 technician shortfall by 2032.
ATS Euromaster has said its new Hull centre is rapidly attracting new fleet and business customers due to its plug-in and commercial vehicle expertise.
Aftersales teams at franchised dealers are failing to sell tyres to customers, even when they’re identified as illegal.
Suzuki GB has followed the lead of Toyota in offering a service-activated warranty to the owners of vehicles aged up to seven years or 100,000 miles.
Dealers could unlock up to £27 million of additional revenue by selling home chargers with electric vehicles (EVs).
Arnold Clark Autoparts has launched a new website that enables its trade customers to source and order parts online.
The Society of Motor Manufacturers and Traders has countered claims that motorists are ready for the first MOT to move from a car's three-year to four-year age point with its own market research.
Motorists' responses to a survey conducted by Close Brothers Motor Finance suggests there is “overwhelming public backing” for an extension of the first MOT test from three years to four.
Franchise Brands is seeking a buyer for ChipsAway, the largest mobile network of car repair specialists in the UK.
Recent research has revealed that the average retailer has £59,145 of aftersales opportunity at risk due to poor data health.
TrustFord has opened a newly refurbished PartsPlus Centre and Aftersales Contact Centre in Thurrock, following an investment of £1.2 million in the site.
Car dealerships will “not be viable at a 100% BEV mix” unless significant action is taken to change their business model, a new report has concluded.
Tight budgets mean a likely increase in the number of cars being driven without current MOT certificates, according to Halfords.
78% of younger drivers (aged 18 to 24) would welcome contact from a workshop between services to check if deferred work needs to be carried out.
Uni-Select the parent company of GSF Car Parts and The Parts Alliance, has announced its acquisition by LKQ Corporation.
The National Franchised Dealers Association (NFDA) has submitted evidence on the fast-changing automotive sector to the Department for Business and Trade’s (DBT) amid concerns new Block Exemption rules may “leave too much unsaid”.
Lookers expects to deliver a “quick return” on a muti-million-pound investment to grow its fleet of mobile service vans as it pursues growth in cosmetic repair and alloy wheel refurbishment.
Longer used car warranties became more popular in 2022 due to the cost-of-living crisis and the ageing vehicle parc, the RAC Dealer Network has reported.
Arnold Clark Autoparts group factor manager Craig McCracken has been appointed as the new president of the Independent Automotive Aftermarket Federation (IAAF).
Intelligent Motoring has launched electric vehicle warranty plans, AutoProtect improves claims transparency, Centurion joins TMO's Code of Practice
The current consultation on plans to change the MOT test has been extended after the motortrade lobbied the Department for Transport (DfT).
Dealers are going above and beyond obligated checks to ensure they receive a high-level of testing and inspection before sale, research by WMS Opteven has shown.
