Franchised dealers could be taking a much larger share of business in the lucrative fleet sector, but are still falling short in a number of key areas, including the level and reliability of service they provide.
When it comes to car maintenance, there’s a common assumption: Londoners pay more than anyone else. It stands to reason: higher rents, higher wages.
Car dealers are to be given insight into best identifying and capitalising on key upselling opportunities by a leading profit consultant and business author.
MoT Stations will have to look at changing and possibly enhancing how they manage test quality, says the RMI, as the Driver and Vehicle Standards Agency (DVSA) has announced that its new MoT computer system will not record quality control checks.
Franchised dealers need to build the infrastructure to meet the needs of the consumers' entire car ownership cycle.
Renault’s network of Pro Plus van dealers is to start opening later and at the weekend to offer out of hours servicing for fleets.
Just Car Clinics has added another two bodyshops to its accident repair network, entering Scotland for the first time.
Charles Eveson, managing director of Oxfordshire-based authorised Ford repairer Kernahan Service will reveal lessons learned from nearly 40 years in the franchised and independent sector at the AM Aftersales Conference in April.
A highly commended entrant in this category last year, Pebley Beach was nominated for this year’s AM Awards by Hyundai, having taken the crown as its best dealer for aftersales in 2014.
In an increasingly fragmented aftersales marketplace, service plans can mean the difference between keeping your customers for aftersales support and future car sales and seeing them slip away to the wider market.
Half-price MoTs, servicing from just £50, free wiper blades with every service, free chicken wings with every MoT - on every high street, every van, every industrial estate, garages and dealers promote remarkably low car servicing prices.
Managing director of the International Car Distribution Programme Steve Young is the latest speaker to be confirmed for the AM Aftermarket Conference 2015.
The average UK car dealer finished the year strongly making a profit of £27,000 in December, an improvement of £5,000 over the prior year.
Customer retention and return, and how proactive marketing and innovative communications strategies can help reduce drain among existing customers will be the focus for Adam Goran, of Grass Roots at the AM Aftersales Conference 2015.
The hunt for the UK’s best young automotive apprentices will start on February 9, with the opening of online registrations for the 2015 Institute of the Motor Industry Skill Auto competition.
The value of the UK car body repair market has fallen by 34% the years 2004 to 2014.
"A shift in the average age of vehicles in the car parc has changed the whole landscape of the automotive aftermarket" says director at Trend Tracker Chris Oakham, who will explain the challenges the franchised dealer sector faces in this area at the AM Aftersales Conference 2015.
International Motors Group, the official importer for Subaru, Isuzu and Great Wall in the UK, has announced the 2015 launch of its ‘ProParts’ range of automotive service and upgrade items.
Consumers' lack of confidence in repair standards is partly to blame for nearly half of motorists admitting they drive cars knowing they are faulty.
Continuing its special reports into the service, maintenance and repair market WhoCanFixMyCar.com begins 2015 with a look back at dealer performance, as judged by consumers, in 2014.
A new independent garage cooperative network has been launched promising what has been called a unique approach to vehicle maintenance for fleet and retail customers.
Many women drivers are not able to care for their cars properly because they don’t know how to choose a garage or technician they can trust, research released today reveals.
Bridgestone’s new UK managing director is Robin Shaw, who replaced John McNaught with responsibility for UK, Ireland and the Nordic countries.
Honda’s franchised dealer and service network once again leads the way for retaining customers for routine servicing in the UK.
Continuing our special reports into the service, maintenance and repair market WhoCanFixMyCar.com looks at at how cars ‘age’ - what happens to service/repair bills as a car gets older?
