Aftersales - Page 65
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Feature
Knights Group: Why we extended our working hours to 2am
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
Dealer profiles
8 Sept 2014
Feature
The secret of saving aftersales? Right-first-time repairs
SMR volumes are predicted to fall more than 10% in the next five years. Improving your dealerships’ first-time fix rates is the first step in winning customers back from independents and getting your ‘value for money’ message right.
Aftersales
5 Sept 2014