A better gender balance would benefit the motor retail sector, female business leaders told Automechanika Birmingham.

Salespeople need new digital skills, but experience should not be overlooked.

… but some dealers believe ‘sensationalised reporting’ of gender pay gaps could actually make problem worse as sector works to attract more women

Changes to the law on including overtime and commissions in holiday pay will be felt even more sharply on the bottom line as trading conditions toughen

Motivational incentives such as holidays, nights out, office perks or even charity work can pay dividends for car dealers

Jardine Motors Group’s Jason Cranswick on meeting technological challenges, getting the best from people and turning targets to dust

Arnold Clark’s apprentice recruitment manager, Suzanne Sherry said she still gets a kick out of seeing her recruits develop.

The NFDA and its members have launched a jobs website to attract young people

A good staff survey can guide dealers on development, motivate workers and predict trouble

Zara Ross, Ben's chief executive, on mental health and well-being in motor retail and how the charity provides integrated support for the industry

Car dealers and other businesses have until April 4 to display the difference in what they pay men and women.

Isuzu’s Sean Smith on why sharing in-depth product knowledge is vital and why he gets his me-time at the gym

Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew

Giving employees the freedom to explore opportunities and try new things without fear of failure makes them more engaged, says Board Mentoring's Gillian Wilmot

The UK motor retail industry ‘must take the skill shortage as our problem’

Busy managers can struggle to spare the time needed to boost their efficiency

Car dealers should act to limit potential damage from flood of historic employment tribunal claimants.

Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.

More UK car dealer groups are trialling product geniuses, higher basic pay or lower bonuses.

Jennings Motor Group’s HR manager, Julia Bradford, on how good HR needs a feel for all parts of a business and why she dreams of the Good Life

Car dealers should do more to woo in-demand university graduates

Bonuses, holidays, or a handwritten note of thanks? Finding the right way to recognise your dealership employees’ contribution is vital

Workplace anti-bullying policies are vital, but will only take employers so far.

Sarah Eccles, group fleet director at Swansway Group, explains how single-handedly starting her department gave her a unique perspective.

Dealers should try to retain the expertise and experience of their older workers.