While the idea of digital transformation can sometimes feel daunting, the return on investment makes it a no-brainer, suggests Keyloop's Jacqui Barker, who shares her thoughts on the opportunities for dealer groups to reduce the duplication of tasks and free up space for high value activities.
AI-powered customer engagement specialist AutoChat is to rebrand as Novaco AI
Motorpoint has partnered with Movable Ink to provide AI-powered digital customer engagement services to tailor communications with customers.
Used car specialists are using AI to help elements of the vehicle appraisal process, according to an expert panel at the VRA's March member meeting.
AutoChat is embarking on the phased rollout of its Nova AI tool designed to improve online appointment booking across workshop, showroom, and test drive scheduling, replacing traditional chatbot-style appointment flows with a more flexible and intuitive experience.
Motorpoint has partnered with Phyron to drastically reduce the time it takes to produce video content for its used car stock.
Customers are shifting the way they interact with chatbots to discuss more complex areas like service and sales, rather than just basic information.
The revelation that UK technology secretary Peter Kyle has been using ChatGPT for policy advice has sparked debate about the transparency of AI-generated interactions.
Unlocking 'the promise of information technology' is a key factor in improving dealer group profitability over the next five years as macro-economic factors and market competition look set to constrain growth in return on sales.
Keyloop's Jacqui Barker shares her thoughts on the opportunities for dealers to innovate and to become closer with their customers through divergent technology.
Auto Trader has launched two new artificial intelligence (AI) powered tools as part of its suite of Co-Driver solutions.
Dealers using AI-powered chatbots saw a 43% month-on-month increase in customer conversations in January, with a conversion rate of 48%, according to new data.
Dealer tech firm Pinewood Technologies Group is making a £33 million acquisition of Dubai-based artificial intelligence and machine learning company Seez, with an aim to enhance its offerings to motor retailers.
Toyota has developed a new hydrogen fuel cell system, with improved range and significantly lower costs, which it wants to start putting into cars and commercial vehicles.
A new study reveals that Vertu Motors, Group 1 Automotive, and Lookers lead the UK automotive retail sector in providing a seamless end-to-end online customer journey for new car purchases.
Pinewood Technologies has landed a significant five-year contract with Lookers owner Global Auto Holdings to implement its Automotive Intelligence platform across its entire dealership network in the UK, North America, and Scandinavia.
A robust technological foundation is decisive for the auto industry’s digital transformation, yet its importance is often neglected in favour of customer experience. This oversight risks draining resources and eroding competitiveness, writes Mathias Heegaard, CEO of car subscription service :Dribe.
This Techwatch feature by Automotive Management outlines some of the recent highlights in motor retail technological developments.
In a new series of monthly Executive Views, Keyloop's Jacqui Barker - a one-time colleague of the Automotive Management team and last year's winner of the Barbara Cox Woman of the Year trophy for inspiring automotive women - will share her thoughts on the changing dynamics in motor retail, from technology's influence to the necessary evolution of its workforce.
The remarketing sector is on the cusp of a transformative era as artificial intelligence (AI) integrates into processes like vehicle health assessments, movement logistics and optimising stock selection.
Keyloop has agreed to be an official reseller of AI Assistant’s AI-powered email Conversation Platform.
US dealerships face significant challenges in adopting artificial intelligence (AI) and predictive data technologies, according to a survey commissioned by AI-powered inventory management specialist Lotlinx.
The monthly Techwatch feature by Automotive Management outlines some of the highlights in motor retail technological developments. Written by Alex Wright
Consumers are looking to the UK's OEMs and dealer networks to help them comprehend whether they should go for an electric vehicle and, if so, to ensure it meets their needs.
Welcome to Automotive Management’s new monthly Techwatch section, where we summarise the latest technology news, product launches and developments of interest to motor retailers and finance specialists.
