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Halfords Autocentres makes centralised booking centre investment

Halfords Autocentres is launching a new centralised booking facility.

The service will help support Halfords Autocentres’ fleet client base of more than 3,000 vehicles each week – from businesses operating in the FN50, to smaller companies running fleets of 20 vehicles.

The centralised booking facility will provide one point of contact for fleet customers to access more than 300 garages nationwide for all service, maintenance and repair requirements. The phone and email enabled service will operate six days a week and includes booking confirmation, 24-hour e-diary booking access, incident management and customer account support.

This latest investment in the fleet service is in addition to more than £2 million invested over the last two years on equipment and training supported by ATA Training. 

All of Halfords Autocentres’ 315 garages are set up to service fleet customers, with 167 of these equipped with commercial five tonne ramps, offering all aspects of SMR including diagnostics class 4 and class 7 MOT and tyres.

Stefan Warhaftig, Halfords Autocentres’ commercial director, said: “We’re proud to offer even more to our fleet customers and to launch our latest initiative at Fleet Management Live. As the fleet industry’s leading provider of vehicle servicing, Halfords Autocentres is always looking to offer more to our customers and to find better ways to meet their needs, through training and our services.”

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