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SsangYong and Infiniti adopt Motor Codes best practice

SsangYong Tivoli

SsangYong and Infiniti UK have taken the number of car manufacturers who have signed up to Motor Codes’ CTSI-approved code of practice to 39.

The additions mean that 99% of new vehicles sold in the UK are covered by the New Car Code.

Bill Fennell, managing director of motor codes, said: “We are delighted that SsangYong and Infiniti UK have signed up to the New Car Code.

“Motorists purchasing new vehicles from both of these brands will now have the added peace of mind that they are operating according to best practice.”

The government-backed consumer watchdog for the automotive industry, Motor Codes, was introduced in 2004 and its New Car Code was the first code for the automotive sector to gain approval by the former Office of Fair Trading.

Now endorsed by the Chartered Trading Standards Institute (CTSI), it is designed to ensure that manufacturers supply new cars and warranties to consumers responsibly.

By signing up to the code, manufacturers promise that new car buyers will not be misled by adverts, documentation which is easy to understand will be supplied with the vehicle, terms of the warranty will be respected if the car is serviced according to the recommended guidelines, replacement parts and accessories supplied to dealers are of satisfactory quality, and any complaints will be handled swiftly.

With the recent introduction of Alternative Dispute Resolution (ADR) legislation, manufacturers must equally ensure that there is a cost-effective mechanism in place to review a dispute quickly should one arise. 

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