Scotland's supreme civil court has ruled a car buyer can insist on a refund on a faulty car which he continued to drive after rejecting it.
The Financial Conduct Authority has had concerns about unregulated 'buy now pay later' (BNPL) products for some time, and now it has issued a blunt warning to firms about their advertising of such offers.
A trial to determine whether to refund a woman who bought a £142,000 Bentley Bentayga luxury SUV only to find it could not tow her caravan could set a “significant precedent” for car retailers.
Used car dealers can use the Consumer Rights Act and the FCA's proposed Consumer Duty plans to improve consumer perceptions of the industry, according to MotoNovo.
Car buyers could be entitled to compensation from five of the world’s largest shipping companies as part of a class action lawsuit has been given the green light this week.
A legal action filed in the UK against five major shipping companies hopes to win back small "overpayments" for new car buyers.
Supercar retailer Motorhub has been fined £53,567 by National Trading Standards following a series of second-hand vehicle sales that misled consumers in “reckless” fashion.
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
The Scottish Motor Trade Association has teamed up with Trading Standards to deliver a new set of guidelines to used car dealers operating in Scotland.
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
Drive on damage has emerged to be amongst the more common defences raised by dealers.
As complex as the modern legal system may seem as first glance, the The Consumer Rights Act of 2015 has actually made it an easier place for car dealers to do business, whilst also protecting the interests of a consumer.
Motor Codes has defined best practice for the sale of new and used cars, and the supply of associated finance and warranty products, with the launch of its Vehicle Sales Code.
Not everyone has the same view of what’s attractive, particularly with second-hand cars. Beauty is in the eye of the seller and there can be a tendency to embellish.
Under the new law, pre-sale misrepresentations or the things said and done before the deal’s done, including the description crystallise into contractual conditions at the point of transaction.
SsangYong and Infiniti UK have taken the number of car manufacturers who have signed up to Motor Codes’ CTSI-approved code of practice to 39.
The new entry point into the used car market for dealers could become £2,000.
With the recent introduction of Alternative Dispute Resolution (ADR) legislation and the game-changing Consumer Rights Act 2015, the number of claims made by motorists against independent garages, franchise dealers and authorised repairers is on the rise.
Dealers and retailers will have to bear the cost of reviewing their T&Cs along with the training for customer facing staff and of course the financial penalty by way of fines for any transgressions.
