Consumer Rights Act
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News 3 MaySupercar retailer Motorhub fined over £50,000 by Trading Standards
Supercar retailer Motorhub has been fined £53,567 by National Trading Standards following a series of second-hand vehicle sales that misled consumers in “reckless” fashion.
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Aftersales 30 AugMotor Ombudsman paints ‘positive picture’ as it celebrates 10th anniversary
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
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Used Cars 21 FebSMTA teams up with Trading Standards to deliver new used car sales guidance
The Scottish Motor Trade Association has teamed up with Trading Standards to deliver a new set of guidelines to used car dealers operating in Scotland.
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Car Dealer News 19 OctMotor Ombudsman ‘on course’ to handle 34,000 enquiries in 2017
The Motor Ombudsman is “on course” to handle 34,000 consumer enquiries by the end of the year after answering 9,400 calls and emails in Q3.
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Market Insight 19 SepMotor Ombudsman counts 13,000 inquiries at first 'sales code' anniversary
The Motor Ombudsman has seen nearly 13,000 consumer contacts in the 12 months since it launched the Stage Two Chartered Trading Standards Institute-approved Motor Industry Code of Practice for Vehicle Sales.
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Opinion 10 MarGuest opinion: The truth about drive on damage and the Consumer Rights Act
Drive on damage has emerged to be amongst the more common defences raised by dealers.
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Opinion 6 JanGuest opinion: The Consumer Rights Act, a quick guide
As complex as the modern legal system may seem as first glance, the The Consumer Rights Act of 2015 has actually made it an easier place for car dealers to do business, whilst also protecting the interests of a consumer.
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Car Dealer News 1 SepMotor Codes launches new code of practice for sales
Motor Codes has defined best practice for the sale of new and used cars, and the supply of associated finance and warranty products, with the launch of its Vehicle Sales Code.
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Opinion 22 AugGuest opinion: Court beckons for those lying to win customers
Not everyone has the same view of what’s attractive, particularly with second-hand cars. Beauty is in the eye of the seller and there can be a tendency to embellish.
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Opinion 27 JulGuest opinion: rejecting a car just got a lot easier thanks to the Consumer Rights Act
Under the new law, pre-sale misrepresentations or the things said and done before the deal’s done, including the description crystallise into contractual conditions at the point of transaction.
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Car Manufacturer News 7 JulSsangYong and Infiniti adopt Motor Codes best practice
SsangYong and Infiniti UK have taken the number of car manufacturers who have signed up to Motor Codes’ CTSI-approved code of practice to 39.
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Used Cars 20 Jun
Consumer Rights Act increases used car entry point for dealers
The new entry point into the used car market for dealers could become £2,000.
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Opinion 3 May
Guest opinion: Managing complaints and safeguarding your reputation
With the recent introduction of Alternative Dispute Resolution (ADR) legislation and the game-changing Consumer Rights Act 2015, the number of claims made by motorists against independent garages, franchise dealers and authorised repairers is on the rise.
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Opinion 18 MarGuest opinion: bearing the burden of ensuring T&Cs are fit for purpose
Dealers and retailers will have to bear the cost of reviewing their T&Cs along with the training for customer facing staff and of course the financial penalty by way of fines for any transgressions.
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Aftersales 11 FebConsumer Rights Act impacts on aftersales delivery, says Moneyway
Aftersales care is set to be the area most significantly affected by the incoming Consumer Rights Act, according to research by Moneyway.
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Aftersales 28 Jan
Trading Standards investigate used car dealers in Somerset and Devon
An investigation by Devon and Somerset Trading Standards into the region’s used car dealers resulted in a total of 13 cars withdrawn from sale following visits to 18 forecourts.
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Opinion 27 JanGuest opinion: CRA? Car dealers must grasp the nettle of reform
It is a point that cannot be overstated. The worst-case scenario for any car dealer is customers returning to the forecourt demanding their money back.
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Supplier News 30 Oct
Law firm urges eagle eyed PDIs due to Consumer Rights Act 2015
Lawgistics is urging dealers to carry out thorough pre-delivery inspections (PDI) following the introduction of the Consumer Rights Act 2015.
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Opinion 14 OctGuest opinion: small claims cases and court fees set to rise under Consumer Rights Act
Contrary to the words of Del Trotter, “he who dares wins” would be “deny everything”; defendants and “have a go” claimants could end up with a pyrrhic victory.
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Opinion 9 Oct
Guest opinion: the contractual trump card of damage limitation
Amongst the contractual trump cards commonly played in customer disputes is the limitation clause.
