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Lookers Northallerton awarded as Volkswagen's top-performing UK car dealer

Volkswagen UK has named Lookers Northallerton as its top-performing UK car dealer during a COVID-hit 2020 trading period.

The AM100 PLC car retail group's Yorkshire franchised site pipped Cox Motor Group's Lancaster VW franchise and Swansway Group's Wrexham business to the overall title as the OEM marked the successes of its 213-strong network with a virtual awards ceremony.

Lookers Northallerton was also named as the top retailer for new car sales and aftersales.

Among the lists of top performers, Volkswagen UK also recognised notable achievements from across the retailer network, including consistently high-performing sites and individuals who acted as a lifeline to key workers during the difficult first lockdown.

The event also covered other criteria, as well as the Regional Manager Special Recognition segment highlighting remarkable achievements.

Andrew Savvas, director at Volkswagen UK, said: “Our retailers are the face of everything we do – delivering exemplary service to those in the market for quality, dependable vehicles, with stellar aftersales support for the greatest customer experience, post-sale. Their passion, focus, performance, and motivation drive the brand forward.

“Thank you to all our retailers for their hard work across one of the most testing years of our times. Your hard work and dedication as part of the best team in the business has made a real difference not just to Volkswagen UK, but to the customers you served in a time when it was vital that we all support one another. Keep up the good work.”

Full list of winners:

Top performing retailers in the UK:

  • 1st place – Lookers Northallerton
  • 2nd place – Cox Motor Group, Lancaster Volkswagen
  • 3rd place – Swansway Group, Wrexham Volkswagen
  • 4th place – Listers Stratford-upon-Avon
  • 5th place – Motorline Coulsdon
  • 6th place – Listers Worcester
  • 7th place – Motorline Gatwick
  • 8th place – Motorline Horsham
  • 9th place – Marshall South Oxford
  • 10th place – Inchcape Volkswagen Bolton

Top retailers for new car sales

  • 1st place – Lookers Northallerton
  • 2nd place – Inchcape Bolton
  • 3rd place – Western Volkswagen Edinburgh West

Top retailers for aftersales

  • 1st place – Lookers Northallerton
  • 2nd place – Inchcape Altrincham
  • 3rd place – Peter Cooper Hedge End

Top retailers for fleet

  • 1st place – Agnew Volkswagen Belfast
  • 2nd place – Ingram Motoring Centre (Ayr)
  • 3rd place – Johnsons Birmingham

Top retailers for used cars

  • 1st place – Swansway Group, Wrexham Volkswagen
  • 2nd place – Specialist Cars Volkswagen Kirkcaldy
  • 3rd place – Marshalls Barnstaple

Most improved, having risen 166 places across the year:

  • Motorline Horsham

Notable improvers: risen 100 places or more

  • Inchcape Cheltenham
  • Hawco Elgin
  • Citygate Chalfont
  • Listers Loughborough
  • Inchcape Altrincham
  • Marshall South Oxford

Top performing retailer groups of 2020:

  • 1st place - Motorline Holdings
  • 2nd place - Eastern Holdings
  • 3rd place - Listers

Top retailer in Northern Ireland

  • Agnew Volkswagen Belfast

Top retailer in Scotland

  • Cameron Motors (Perth)
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