Lookers gains EV aftersales accreditation at Audi sites

31/05/2022

Lookers’ franchise director, Michael Scott

Lookers has expanded its network of Audi Approved Battery Competency Centres to provide aftercare services to electric Audi drivers.

Joining its established Audi centres in Edinburgh and Farnborough, Lookers’ Audi sites in Glasgow and Newcastle now form part of a 27-site network of approved centres in the UK.

Lookers Audi Teesside is also on its way to have full accreditation this year.

The sites were established to provide the skills and technical know-how in battery installation, maintenance and servicing for Audi EVs.

The staff at all Lookers Audi Approved Battery Competency Centres are now on hand to answer any questions on a range of topics including range, charging and starting as well as providing routine servicing, maintenance and complete battery replacements for the Audi e-tron or any other high-voltage Audi vehicle.

Lookers’ franchise director, Michael Scott (pictured front), said: “Audi is investing billions of pounds creating a bright new future for electric driving in the UK and Ireland and Lookers is proud to align itself to this iconic global luxury brand in our commitment to delivering excellence in aftercare service for all our customers.

“Our investment in developing a suite of specialist Audi Approved Battery Competency Centres and in skills and training means that together we can realise a sustainable all-electric future and a clean, greener environment for everyone.”

All Lookers Audi centres are also accredited by the NFDA's Electric Vehicle Approved (EVA) scheme.

As a hallmark of the centre’s competency, at least two technicians in every centre must be extensively trained and qualified as High Voltage Experts (HVE) which exclusively allows them to work at the highest level of battery technology.

The skills gained allows technicians to safely decommission, repair and recommission battery packs if needed while using new technology and tools to determine a speedy diagnosis. Each centre must undergo a rigorous assessment to ensure they meet all of Audi’s exacting technical requirements.

Mark Raban, chief executive of Lookers, won the 2022 AM Award for Business Leader of the Year.

In awarding this year’s Business Leader of the Year accolade the AM Awards judges wanted to recognise a man who has guided an AM100 PLC through its toughest period of trading to deliver impressive profitability.

Spotlight on running a modern dealership 2023

The latest AM industry special issue

The complexity of running a modern dealership can be misunderstood easily by people looking in on our industry.

Any general manager has so many plates to spin, and they must foster a talented team that they can rely on to not just do the basics well, but to sprinkle some magic on top that customers can notice.

If the marketplace in 2023 is steadily returning to relative normality, this normality now includes the drive to find customers for an increasing supply of electric vehicles, and the need to source used cars from all channels and market them carefully. And of course there are the desires to delight consumers with an omnichannel experience and to hold on to decent margins after a couple of years of strong profitability.

The expectations of both the customer and the business’s stakeholder must be achieved to the optimum level.

In this special digital publication, industry experts, prominent suppliers and franchised dealers share their insights on the major aspects required in running a modern dealership well.

Read now