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Bosch Car Service Network appoints Moneypenny for customer interaction

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The Bosch Car Service Network has formed a new partnership with Moneypenny, enabling its workshops to improve their customer service and front-of-house efficiency.

Moneypenny will provide a telephone answering service and live chat platform for the 350 component workshops in the Bosch Car Service Network.

Ian Daly, workshop channel marketing manager for Bosch UK, said: “Our company values are quality, reliability and innovation and these not only stand for the technological expertise of our network and quality of our products, but also the overall operation of our workshops.  

“It’s vital that customers are able to communicate effectively and feel that their business is valued. What’s more, embracing innovation in this way avoids the cost of hiring additional staff and futureproofs the businesses as the industry becomes more and more focused on digital technologies.” 

Support from Moneypenny means that workshops are able to capture every telephone and website enquiry and deal with customers "swiftly and efficiently".  

Jo McKeown, channel manager of automotive at Moneypenny, added: “The automotive sector is constantly investing in new technologies for the running and repairing of vehicles and unfortunately, this can often mean that other areas of business are overlooked. A missed call could mean a missed opportunity and ultimately less profits, so in a competitive marketplace, customer service should be a priority.  

“We’re delighted to be recognised as an approved supplier for Bosch. The company shares our value for excellence and we look forward to helping upkeep these standards for the foreseeable future.”

Among Moneypenny’s clients is Mazda UK, for which it  provides overflow telephone answering and live chat support for the brand’s head office and 18 of its dealerships across the UK. This includes the ability to directly book test drives on behalf of Mazda dealerships anywhere in the country.

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