Moneypenny has hosted a unique training day for its automotive live chat and telephone answering receptionists with Mazda UK.
The event, jointly organised with Mazda Motors UK, gave receptionists at Moneypenny the opportunity to test drive an MX-5 and a Virtual Reality (VR) driving experience, together with a presentation on the Mazda Customer Blueprint.
Taking place at Moneypenny’s head office, six members of staff from Mazda were on-hand throughout the day to answer any questions including members of Mazda's in-house contact centre to share experiences and assist in product awareness.
Moneypenny provides overflow telephone answering and live chat support for Mazda UK’s head office and 18 of its dealerships across the UK. This includes the ability to directly book test drives on behalf of Mazda dealerships anywhere in the country.
The interactive training day was designed to offer automotive receptionists at Moneypenny an opportunity to fully experience the brand’s cars.
Moneypenny’s channel manager – automotive Jo McKeown said : “We are delighted to have arranged this training day with Mazda and would like to thank them for all their support.
“Our clients rely on the seamless service that we provide and thorough training is integral to this. All of our receptionists undergo extensive training when they first join us, followed by further training for the particular automotive brand that they support.
“The visit from Mazda was an extension of this and provided a fantastic opportunity for our receptionists to enhance their product knowledge by experiencing Mazda vehicles first-hand.”
Mazda UK’s head of customer relations Andy Beale said: "It’s really important to us that our customers get the same experience every time our calls and live chats divert to Moneypenny for occasions through set times or call overflow.
"It’s therefore an investment we’re happy to facilitate to the Moneypenny team to help create our goal of Mazda raving fans and keep answering times to a minimum."