The Bosch Car Service Network has formed a new partnership with Moneypenny, enabling its workshops to improve their customer service and front-of-house efficiency.
Moneypenny has hosted a unique training day for its automotive live chat and telephone answering receptionists with Mazda UK.
Moneypenny has appointed former Marks & Spencer IT specialist Mel Carlen as its new head of IT services.
With less than a week to go until the 2018 DigiTech conference on April 17, AM reflects on social media testimonies from last year’s jam packed conference.
Customer contact specialist Moneypenny has acquired business solutions provider the MadeSimple Group as it prepares to “accelerate the growth” of its digital products and services.
Call handling firm Moneypenny is expanding to provide 'always-on' 24/7 online live chat overflow support.
Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.
Call handling firm Moneypenny has moved into a new £15m headquarters designed to create “the happiest workplace in the UK”.
Telephone enquiries UK car dealerships rose by a quarter last month, according to call handling specialist Moneypenny.
As expected the growth in new car registrations has driven a spike in calls to automotive
receptionists company Moneypenny by 17.4% in September.
In automotive, while things are improving, there are still far too many calls going unanswered or diverting to unwelcome answering machines, with survey after survey highlighting this issue.
The `overspill’ calls we take for car dealers, 70% relate to aftersales and service enquiries, 20% are for parts, while on average 10% are new sales enquiries
Automotive Management Live: Where franchised and independent dealers will find everything they need to know about operating a modern showroom and service and repair facility fit for the digital age.
When: November 12 2020
Where: Birmingham NEC
Find out what features are in this month's, and future, issues