Moneypenny
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Supplier News 25 JunMoneypenny launches Coronavirus screening tool for dealers
Outsourced communication provider Moneypenny has launched a new online self-screening bot that can assure dealers that their customers have not been exposed to Covid-19 before visiting a showroom.
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Supplier News 15 Apr
Moneypenny and Inductus offer COVID-19 assistance to car retailers
Moneypenny and Inductus have joined the list of suppliers offering services for free in a bid to help car retail businesses cope better with the impact of COVID-19 cornoavirus.
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Digital Marketing 11 JulBosch Car Service Network appoints Moneypenny for customer interaction
The Bosch Car Service Network has formed a new partnership with Moneypenny, enabling its workshops to improve their customer service and front-of-house efficiency.
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Supplier News 1 OctMoneypenny holds ‘unique’ training day with Mazda UK
Moneypenny has hosted a unique training day for its automotive live chat and telephone answering receptionists with Mazda UK.
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Supplier News 6 JunMoneypenny welcomes Mel Carlen as head of IT services
Moneypenny has appointed former Marks & Spencer IT specialist Mel Carlen as its new head of IT services.
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Latest News 12 AprIs the AM DigiTech conference for me? Online testimonials from last year’s event
With less than a week to go until the 2018 DigiTech conference on April 17, AM reflects on social media testimonies from last year’s jam packed conference.
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Supplier News 9 JanMoneypenny acquires MadeSimple Group
Customer contact specialist Moneypenny has acquired business solutions provider the MadeSimple Group as it prepares to “accelerate the growth” of its digital products and services.
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Supplier News 27 Sep
Moneypenny expands live chat to always on service
Call handling firm Moneypenny is expanding to provide 'always-on' 24/7 online live chat overflow support.
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Supplier insight 4 Apr10 minutes with ... Joanna Swash, managing director, Moneypenny
Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.
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Supplier News 7 Sep
Have fun in the workplace? Moneypenny's new HQ shows how.
Call handling firm Moneypenny has moved into a new £15m headquarters designed to create “the happiest workplace in the UK”.
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Market Insight 22 AprMarch sees 25% surge in telephone enquiries
Telephone enquiries UK car dealerships rose by a quarter last month, according to call handling specialist Moneypenny.
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Supplier News 4 NovStrong new car market boosts boosts calls into dealerships
As expected the growth in new car registrations has driven a spike in calls to automotive receptionists company Moneypenny by 17.4% in September.
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Opinion 24 AugGuest opinion: With record sales up for grabs can you afford not to capture every call?
In automotive, while things are improving, there are still far too many calls going unanswered or diverting to unwelcome answering machines, with survey after survey highlighting this issue.
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Opinion 22 Apr
Guest opinion: failure to answer calls costing dealers a fortune in lost business
The `overspill’ calls we take for car dealers, 70% relate to aftersales and service enquiries, 20% are for parts, while on average 10% are new sales enquiries
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