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Moneypenny and Inductus offer COVID-19 assistance to car retailers

Moneypenny and Inductus have joined the list of suppliers offering services for free in a bid to help car retail businesses cope better with the impact of COVID-19 cornoavirus.

Customer contact management specialist, Moneypenny is offering a free Digital Switchboard service to retailers whose reception teams can no longer be office based or they do not have the technology to manage the switchboard remotely.

Inductus, meanwhile, is offering its mobile friendly Censeo Auditing tool for free, enabling remote personnel to inspect essential security, health and safety and operational areas in real-time with geolocation for proof of event.

Moneypenny chief executive, Joanna Swash, said: “We want to help companies during this challenging time, so we’re offering our Digital Switchboard services for free.

“Many are struggling to deal with the shift in call volumes due to the rapid switch to home working, and we’re on hand to make sure we can provide solutions to help maintain exceptional customer service.”

Moneypenny’s Digital Switchboard system is fully automated and is able to answer high volumes of calls, directing callers to the appropriate person or department.

Stephanie Vaughan-Jones, commercial manager at Moneypenny said: “Many companies across the sector have put remote working plans in place in record time. 

“Understandably, a lot of that focus has been on providing laptops and shared access to files, rather than the logistics of call handling and telephony.

“However, call handling is a business-critical activity. Businesses must remain accessible for clients and prospects, and for remote teams to be able to work productively.”

Inductus’ offer of coronavirus crisis support similarly acknowledges the impact of remote working.

It said that, whether a site is fully closed, or running a skeleton workforce, insurers will still want assurance that the premises are being regularly inspected by authorised people on site.

It said: “To ensure we are supporting the industry during the COVID-19 emergency, we have made our Censeo Auditing resource free to use for security/emergency maintenance/H&S inspections for the duration of the crisis. Inspections can be assigned to any position of responsibility.

“There will be no requirement to commit to use the system after the Covid-19 pandemic. Please do not hesitate to reach out if you think we can help you during this time.”

To find out more about Moneypenny’s free offer, visit https://www.moneypenny.com/uk/digital-switchboard/ or call 0333 202 1005.

The Inductus team can be reached on 0845 680 0230 or 07921 155577 www.inductus.co.uk/censeo.

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