The AM Awards judges voted Peter Vardy Group as winner of the 2021 event’s Best Online Consumer Experience.

TrustFord's marketing team claimed the AM Awards 2021’s Best Marketing Strategy Award in recognition of the wide-reaching scope of its customer engagement.

Cazoo has appointed former eBay and mobile.de executive Abhishek Roy as its European managing director ahead of its planned expansion into France and Germany.

Keyloop has completed the acquisition of automotive finance software specialist FISC to help car manufacturers and retailers better manage customer experience and retention.

Dealers that sell cars from prestige brands are more likely to get referrals from car maker websites, according to JudgeService.

Pendragon is preparing to launch a fresh used car proposition under the brand ZenCar by the end of this year.

Three quarters of car buyers say they are planning to purchase their next vehicle from a local dealer, according to a What Car? study.

Record used car value increases in September have been hailed as a “black swan event” by Cap HPI, with head of valuations Derren Martin describing the seventh consecutive month of rising prices as “extraordinary”.

Cambria Automobiles will officially relinquish its PLC status as of October 13 after chief executive Mark Lavery successfully completed his takeover bid this week.

INEOS has agreed franchised sales and servicing contracts with Cambria Automobiles and JT Hughes as it works to establish a 23-site UK retail network by July next year.

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The fourth RMI Academy of Automotive Skills training site has opened in Lincoln.

Accrington Garages Vauxhall leveraged its family-run ethos to claim the AM Awards 2021’s Best in Customer Service accolade.

A motivated team working dynamically to meet its goals to exceed the expectations of its customers and managers secured the AM Awards 2021’s Best Sales Team award for Marshall Mercedes-Benz of Southampton.

Motorpoint has said that a “heavyweight media campaign”, customer prizes and gift giveaways are set to drive footfall into its new Manchester used car supermarket.

Citroen has opened order books for its Ami quadricycle electric vehicle (EV) and has said that its franchised retailers will “play an important role” in the sales process.

The UK’s weekend fuel frenzy sparked a 61% rise in car buying interest in electric vehicles (EV) on Auto Trader and a 59% spike on carwow.

Holdcroft Group has opened the doors to a new MG Motor UK franchise in Cheshire Oaks after adding the brand into its existing Honda showroom.

Polestar will embark on a £14.6 billion public listing as part of a strategy to fund “significant investment in products and the expansion of operations and markets”, it has revealed.

Almost 20% of British motorists say they are more likely to buy an electric vehicle (EV) following this weekend’s ‘fuel crisis’.

Engineers from Caterham will attempt to build a new Caterham Seven 170 in less than six hours in a glass pod elevated 450ft above Brighton’s seafront.

More than 20 dealer groups, operating 740 showrooms, are making use of Cox Automotive’s eVA Valuations and Appraisals tool.

Electric vehicle (EV) sales outnumbered those of diesel cars across Europe as registrations declined by a further 18% year-on-year, Jato Dynamics has reported.

The breadth of Arnold Clark Automobiles’ apprenticeship and training offering gained recognition with victory in the AM Awards 2021’s Apprenticeship Programme of the Year category.

The aftersales team at Sytner Group’s Harold Wood BMW/Mini dealership at Harold Wood claimed the AM Awards 2021’s Best Aftersales Team category.

Used diesel cars are in rising demand as commuters opt for fuel-efficient cars to replace public transport in light of the COVID-19 pandemic, research from heycar has found.

Arnold Clark chief executive Eddie Hawthorne has praised the “passion and grit” of employees at Scottish car retail group after its 2020 annual financial results showed a pre-tax profit of £156.5 million.

Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.

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