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Volvo Car UK appointment highlights customer experience focus

Nicola Langley Volvo

Volvo Car UK has appointed Nicola Langley in the newly-created role of customer experience development manager, effective immediately.

Langley (pictured) will be responsible for ensuring all Volvo customers receive a service reflecting the company’s range of “new premium cars”.

Langley said: “This is an incredibly exciting time to be joining Volvo. With the brand and its products in the middle of a revolution, there’s so much to engage with our customers about.

“This also makes now the perfect opportunity to shape the way everyone at Volvo works together to give our customers an easy and rewarding ownership experience.”

Having previously worked at Onecom as a customer experience director, Langley has worked in several customer experience management roles, at companies such as Vodafone and Virgin Media.

Her role within Volvo will involve working across the company’s training and customer relations departments and the Volvo dealer network to shape the way every customer experiences the brand.

Volvo Car UK’s operations director, David Baddeley, said: “Nicola has a successful history of helping businesses improve their customer experiences, and her perspectives in this respect will be a great benefit for us as we cement our position in the premium car segment.”

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